Service Desk Manager at ION Group

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

5-8 years of professional experience, preferably in a software company
Proficiency in Mac OS X (10+)
Proficiency in Windows OS (10 & 11)
Experience with Windows Server 20xx
Knowledge of Domain services (AD, AAD, DNS, DHCP)
Proficiency in Microsoft Office Suite
Experience with Anti-Virus
Experience with Backup
Knowledge of Intune Imaging
Knowledge of Active Directory (account management, group management, distribution lists)
Experience with VIP support, including video conference support (Teams Rooms)
Powershell Scripting
Printer Administration
Hardware maintenance
Knowledge of VoIP/SIP communications
Self-starting and multitasking abilities
Onsite availability in Milan, Italy (full-time)

Responsibilities

Provide day-to-day operational support, including end-user support for Microsoft Office suite and other daily operational software
Maintain and troubleshoot Windows and Mac operating systems
Manage a range of staff teams supporting different company products
Approve leave requests for team members
Conduct regular 1-on-1 meetings with team members to support their success
Create user accounts for new joiners
Participate in global projects and initiatives
Report regularly to the Global Service Desk Head of Department
Identify and implement creative solutions to streamline processes globally
Assign tasks/tickets to team members
Take ownership of high-priority/escalated tickets
Keep records of equipment ownership and maintain updated documentation
Support business users, front and back office teams, and management
Collaborate with global teams to provide support to other offices while adhering to company IT procedures and policies
Contribute to establishing the Milan office from scratch

Skills

Key technologies and capabilities for this role

Mac OS XWindows 10Windows 11Windows ServerActive DirectoryAzure ADDNSDHCPMicrosoft OfficeIntunePowerShellVoIPSIPTeams RoomsAntivirusBackup

Questions & Answers

Common questions about this position

Is this role remote or onsite?

The position is onsite in Milan, Italy.

What is the salary for the Service Desk Manager position?

This information is not specified in the job description.

What technical skills are required for this role?

Required skills include Mac OS X (10+), Windows OS (10 & 11), Windows Server 20xx, Domain services (AD, AAD, DNS, DHCP), Microsoft Office Suite, Active Directory knowledge, Intune Imaging, Powershell Scripting, and experience with VIP support like Teams Rooms.

What does the team structure look like for this position?

The role involves managing a range of staff teams supporting different company products, conducting 1-on-1 meetings, approving leave requests, assigning tasks, and reporting to the Global Service Desk Head of Department.

What makes a strong candidate for this Service Desk Manager role?

Candidates need 5-8 years of experience preferably in a software company, strong technical skills in Windows/Mac support and Active Directory, self-starting and multitasking abilities, plus priority is given to those from the disability list per Italian Law.

ION Group

Automation technology for financial sector clients

About ION Group

ION Group specializes in automation technology tailored for the financial sector, primarily serving institutional clients like investment banks, asset managers, and brokers. The company provides advanced software solutions that enhance trading, processing, and risk management activities in global financial markets. ION's products include sophisticated software platforms and APIs that enable clients to connect seamlessly to various trading venues and exchanges, ensuring efficient and accurate transactions. Unlike many competitors, ION stands out by acquiring entrepreneurial firms, which allows it to remain agile and responsive to market changes. The company's goal is to enhance efficiency and reduce operational risks for its clients through automation and innovative technology.

London, United KingdomHeadquarters

1998Year Founded

$426.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, FintechIndustries

5,001-10,000Employees