Service Desk Agent at DXC Technology

Singapore, Singapore

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, IT ServicesIndustries

Requirements

Diploma / Bachelor's degree in a relevant field or equivalent combination of education and experience
Ability to communicate at all levels, both technically and non-technically
Professional & confident
Good time management skills
Excellent communication (written and oral) and listening skills
Ability to perform well as part of a team under direct supervision
Strong customer focus with prior experience in a customer service role
Strong interpersonal skills
Analytical and diagnostic skills
Desire to work in a rapidly changing environment
Demonstrated ability to prioritize tasks and work under pressure
Demonstrated ability to actively participate and work within a team
Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes
Ability to comprehend and uphold DXC Policies and Procedures
Adherence to 24 X 7 roster

Responsibilities

Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
Resolve a high percentage of customer problems using the relevant tools and systems
Manage end to end all calls logged, providing regular updates to customers on call status
Complete follow-on actions as appropriate
Invoke Escalation Procedures within defined time frames
Adhere to account Policies & Procedures
Work to achieve individual and team goals
Protect confidential and sensitive information and materials
Observe strict compliance to licensing, copyright and trademark legislation
Accomplish other duties as required
Adhere to all DXC Policies & Procedures – Including Security and SOBC

Skills

Customer Service

Call Handling

Service Desk

Incident Logging

Escalation Procedures

Communication Skills

Time Management

Analytical Skills

Diagnostic Skills

Teamwork

IT Support

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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