Service Delivery Manager (CoE) at ION Group

Jersey City, New Jersey, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Software DevelopmentIndustries

Skills

Key technologies and capabilities for this role

Service DeliveryBusiness DevelopmentAccount ManagementResource ManagementRevenue ForecastingCustomer SatisfactionEscalation ManagementProcess ImprovementStakeholder ManagementQuality Assurance

Questions & Answers

Common questions about this position

What is the salary for the Service Delivery Manager CoE position?

This information is not specified in the job description.

Is this role remote or onsite, and does it involve travel?

The position is onsite and may require travel.

What skills are required for this Service Delivery Manager CoE role?

Required skills include excellent client-facing/influencing skills, excellent interpersonal skills, excellent written and oral communication skills, ability to work as part of a project team structure, ability to work onsite at client locations, and ability to manage a portfolio of CoE engagements.

What experience is needed for this position?

Candidates need 7+ years of experience with comprehensive life cycles at ION or other software, consulting, or systems integration firm with delivery responsibility to client organizations, plus 7+ years of relevant industry experience and proven leadership skills with teams.

What makes a strong candidate for the Service Delivery Manager CoE role?

A strong candidate has a Bachelor’s or Master’s Degree in Finance, Accounting, Engineering, Economics, or a related IT field, 7+ years of relevant experience including delivery responsibility, proven leadership skills, and excellent client-facing, interpersonal, and communication abilities.

ION Group

Automation technology for financial sector clients

About ION Group

ION Group specializes in automation technology tailored for the financial sector, primarily serving institutional clients like investment banks, asset managers, and brokers. The company provides advanced software solutions that enhance trading, processing, and risk management activities in global financial markets. ION's products include sophisticated software platforms and APIs that enable clients to connect seamlessly to various trading venues and exchanges, ensuring efficient and accurate transactions. Unlike many competitors, ION stands out by acquiring entrepreneurial firms, which allows it to remain agile and responsive to market changes. The company's goal is to enhance efficiency and reduce operational risks for its clients through automation and innovative technology.

London, United KingdomHeadquarters

1998Year Founded

$426.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, FintechIndustries

5,001-10,000Employees

Benefits

Health, dental, and vision insurance

AD&D and disability insurance

Flexible spending account

Health savings account

Life insurance

Mental health care

401K plan

Performance bonus

Supplemental workers' compensation

Family medical leave & parental leave

PTO, paid holidays, sick days, bereavement leave, and volunteer time off

Commuter checks

Company social events

Employee assistance program

Free lunch

mobile phone discount

Risks

Complexity in consolidating trading platforms may lead to operational inefficiencies.

US Treasury market's clearing mandate could impose significant compliance costs.

Potential global tariffs by Trump administration may disrupt ION's global operations.

Differentiation

ION Group specializes in automation technology for the financial sector.

The company offers sophisticated software platforms and APIs for seamless trading.

ION Group constantly innovates to enhance efficiency and reduce operational risks.

Upsides

Increased demand for automation drives innovation in AI-driven trading platforms.

The rise of DeFi creates opportunities for blockchain integration in financial services.

Growing importance of ESG criteria pushes adoption of efficient reporting tools.

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