Service Center Manager at Xylem

Pompano Beach, Florida, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Water TechnologyIndustries

Requirements

(No requirements provided in the job description)

Responsibilities

Manage labor, maintenance, and repair costs while maintaining product quality
Maintain flexible, efficient, and effective workflows and systems to reach financial and operational excellence
Contribute to the development and deployment of systemic improvements to enhance the safety, quality, capacity, and capability of business processes within the service center
Execute continuous improvement opportunities using Six Sigma and Lean methodologies to achieve business goals
Coordinate equipment requirements to maintain an inventory adequate for efficient operation and maximum utilization
Routinely assess the need for rental equipment through feedback from sales personnel, customers, and suppliers
Contribute to the development to increase capacity within the service center to support service and repair on multiple Xylem product lines
Utilize Net Promoter Score to identify opportunities for improving customer satisfaction and enhancing the customer experience
Collaborate with marketing and sales teams to recognize areas of customer dissatisfaction and develop plans to improve
Ensure compliance of local, state, and federal laws and regulations (EPA, OSHA, DOT, ADA and EEOC)
Satisfy customer, corporate, and contractual reporting requirements and needs
Ensure the maintenance of a hazard-free and safe operating work environment
Serve as a role model and set a positive example for the entire team in all aspects of business and human resource management
Promote and encourage a culture of teamwork employing best practices that benefit all employees
Continuously coach and develop the skills and knowledge of all employees and model Xylem’s Core Values of: Respect, Responsibility, Integrity, and Creativity
Assess employee performance

Skills

Six Sigma

Lean

Net Promoter Score

Inventory Management

Operations Management

People Leadership

Customer Service

Safety Management

Regulatory Compliance

Continuous Improvement

Xylem

Water technology solutions for sustainability

About Xylem

Xylem focuses on developing solutions to tackle global water challenges through smart technology. The company provides a range of products and services aimed at ensuring water security and sustainability. Its offerings include advanced water pumps, treatment systems, and analytical instruments, as well as hydrographic software through its HYPACK brand, which is used by clients worldwide for managing water bodies. Xylem serves various clients, including municipalities, industrial companies, and agricultural businesses, helping them manage water resources efficiently and improve water quality. Unlike many competitors, Xylem combines both hardware and software solutions, allowing for a comprehensive approach to water management. The company's goal is to promote sustainability and address environmental concerns while meeting the increasing demand for eco-friendly water solutions.

Washington, District of ColumbiaHeadquarters

2011Year Founded

$356.2KTotal Funding

IPOCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Risks

Emerging startups using AI and IoT may threaten Xylem's market share.

Rising raw material costs could impact Xylem's profit margins.

Global semiconductor shortage may delay Xylem's smart system production.

Differentiation

Xylem offers both hardware and software solutions for comprehensive water management.

The company focuses on sustainable and eco-friendly water technology innovations.

Xylem's HYPACK software is a leader in hydrographic and dredging applications.

Upsides

Xylem's acquisition of Idrica enhances its digital water utility market presence.

Growing interest in atmospheric water harvesting opens new market opportunities for Xylem.

Integration with ElectraMet boosts Xylem's industrial sector position in metals recovery.

Land your dream remote job 3x faster with AI

Try Jobo Free