[Remote] Metro Service Manager - Denver at HopSkipDrive

Denver, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, TransportationIndustries

Requirements

5+ years of experience in Customer Success, Account Management, or Implementation roles, preferably in a high-pressure or start-up environment
Willingness to travel (10%-20%) to strengthen client relationships and support service strategies
Proven ability to manage client relationships, resolve issues swiftly, and deliver exceptional customer service
Strong communication skills, both written and verbal, with the ability to present insights and solutions effectively in meetings and reports
Expertise in analyzing data, identifying trends, and implementing actionable solutions to improve client outcomes
Experience collaborating across teams to address root causes of recurring challenges and enhance service

Responsibilities

Serve as the primary point of contact for assigned clients, ensuring needs are addressed and solutions delivered with urgency and professionalism
Respond to and resolve complex client inquiries, leveraging internal resources and collaboration to provide swift resolutions
Lead and manage the implementation of new business from contract signed through launch, ensuring a successful implementation process and maintaining communication with clients throughout the implementation
Act as a trusted advisor by continuously learning about HopSkipDrive's evolving products and services to best support clients
Gather and analyze feedback on ride experiences to identify improvement opportunities and implement service enhancements
Collaborate with cross-functional teams to address systemic issues affecting client satisfaction and advocate for impactful changes
Partner with Customer Support Specialists to resolve real-time ride and account issues while delivering weekly optimization reports
Conduct virtual and in-person client meetings to strengthen relationships, align on goals, and ensure adoption of best practices
Drive the strategic planning and execution of business reviews to align ongoing service strategies with client objectives

Skills

Key technologies and capabilities for this role

Client ManagementOperations ManagementCustomer SuccessIssue ResolutionCross-functional CollaborationProblem SolvingService DeliveryImplementation Management

HopSkipDrive

Specialized transportation service for children

About HopSkipDrive

HopSkipDrive offers a transportation service focused on safely and reliably transporting children. The company utilizes a network of vetted CareDrivers who undergo background checks and training, allowing them to set their own hours while providing rides. What makes HopSkipDrive unique is its strong emphasis on safety and its partnerships with schools and social service agencies. The goal is to ensure children can get to school and activities on time, addressing the transportation needs of families and organizations.

Los Angeles, CaliforniaHeadquarters

2014Year Founded

$104.1MTotal Funding

SERIES_DCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Company Equity

Stock Options

Health Savings Account/Flexible Spending Account

Risks

Increased competition from Kango may impact market share in California and Arizona.

Expansion into new markets may strain resources, affecting service quality.

Reliance on CareDrivers may lead to inconsistencies in service availability.

Differentiation

HopSkipDrive focuses on safe, reliable child transportation, unlike traditional rideshare services.

The company partners with over 400 school districts, enhancing its credibility and reach.

RouteWise AI™ optimizes transportation, offering customized solutions for school districts.

Upsides

Expansion into Atlanta can increase market share and revenue streams.

Partnerships with public schools provide stable revenue and enhance credibility.

Support from the Biden-Harris Administration aligns with HopSkipDrive's mission, boosting demand.

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