[Remote] Metro Service Manager - Denver at HopSkipDrive

Denver, Colorado, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5+ years of experience in Customer Success, Account Management, or Implementation roles
Willingness to travel (10%-20%)
Strong communication skills, both written and verbal
Expertise in analyzing data, identifying trends, and implementing actionable solutions
Experience collaborating across teams

Responsibilities

Serve as the primary point of contact for assigned clients
Respond to and resolve complex client inquiries
Lead and manage the implementation of new business
Act as a trusted advisor by continuously learning about HopSkipDrive's products and services
Gather and analyze feedback on ride experiences
Collaborate with cross-functional teams to address systemic issues
Partner with Customer Support Specialists to resolve real-time ride and account issues
Conduct virtual and in-person client meetings
Drive the strategic planning and execution of business reviews

Skills

HopSkipDrive

Specialized transportation service for children

About HopSkipDrive

HopSkipDrive offers a transportation service focused on safely and reliably transporting children. The company utilizes a network of vetted CareDrivers who undergo background checks and training, allowing them to set their own hours while providing rides. What makes HopSkipDrive unique is its strong emphasis on safety and its partnerships with schools and social service agencies. The goal is to ensure children can get to school and activities on time, addressing the transportation needs of families and organizations.

Los Angeles, CaliforniaHeadquarters

2014Year Founded

$104.1MTotal Funding

SERIES_DCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Company Equity

Stock Options

Health Savings Account/Flexible Spending Account

Risks

Increased competition from Kango may impact market share in California and Arizona.

Expansion into new markets may strain resources, affecting service quality.

Reliance on CareDrivers may lead to inconsistencies in service availability.

Differentiation

HopSkipDrive focuses on safe, reliable child transportation, unlike traditional rideshare services.

The company partners with over 400 school districts, enhancing its credibility and reach.

RouteWise AI™ optimizes transportation, offering customized solutions for school districts.

Upsides

Expansion into Atlanta can increase market share and revenue streams.

Partnerships with public schools provide stable revenue and enhance credibility.

Support from the Biden-Harris Administration aligns with HopSkipDrive's mission, boosting demand.

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