Senior Vendor Performance Manager

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $100K - $115K

Phil is a San Francisco-based, Series D health-tech startup building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

Responsibilities

• Partner Lifecycle Management: Interface directly with enterprise partners and manage the lifecycle from launch to closeout, including quality initiatives, operational excellence, inventory management, and key KPIs.
• Communication & Updates: Provide updates via email, in-person, or Zoom on partner milestones, on capacity, performance, AR, and deliverables.
• Problem Resolution: Investigate and resolve problems by identifying root causes and proposing process improvements through clear communication with internal teams.
• Requirements Gathering: Capture and document requirements from external and internal stakeholders to support partner growth.
• Collaboration: Collaborate with internal subject matter experts to address partner questions and ad hoc requests throughout the relationship.
• Process Improvement: Streamline processes by developing more efficient methods for gathering, sorting, and accessing data.
• Relationship Building: Build and maintain strong working relationships with internal experts and work cross-functionally with other departments to enhance partner performance and patient satisfaction.
• Partner Satisfaction: Drive overall partner satisfaction and encourage participation in future program launches for Phil.
• Leadership & Meetings: Lead partner meetings and facilitate internal discussions to support ongoing partner growth and performance.
• Data Analysis: Analyze large data sets to determine root causes of problems and provide insights.

Requirements

• (Details are missing in the provided job description)

Company Information

• Founded: 2015
• Location: San Francisco, CA
• Series: D
• Industry: Health-Tech
• Platform: B2B2C prescription management and delivery service

Application Instructions

• (Details are missing in the provided job description)