Senior Analyst, Customer Insights

Position Overview

Arcadia is seeking a Senior Analyst to join the Customer Insights team. This role is crucial for a high-growth Population Health and Analytics software company, reporting to the Manager on Customer Insights. The Senior Analyst will be responsible for creating high-value analytics and reporting for Arcadia's customers, leveraging data analysis, metrics, and visualizations to improve healthcare delivery.

Employment Type

Full-time Remote

Requirements

• 3+ years of healthcare analytic experience
• Experience and familiarity with medical economics and quality
• Comfortable speaking with clients about their goals/objectives and translating them into concrete deliverables
• Experience analyzing claims data
• Experience with project planning and timeline management on complex analytic projects
• Ability to query and manipulate relational databases with SQL
• Experience with a business intelligence dashboarding tool (e.g., QuickSight, Tableau, Power BI)
• Eagerness to learn, a detail-oriented mindset, and a creative approach to problem-solving

Would Love for You to Have

• Experience working at or with government agencies, behavioral healthcare providers
• A passion for communicating data through clear and compelling visual design
• Experience with healthcare quality measure specifications
• Experience with the AWS platform and writing Athena queries
• Advanced SQL skills or familiarity with other languages (e.g., Python, R)
• Experience using collaboration tools (e.g., Jira, Confluence)
• Experience using statistical modeling and/or machine learning

Responsibilities

• Develop data models to support Behavioral Health performance monitoring at a population level.
• Deliver customer-facing dashboards utilizing Amazon's QuickSight Product.
• Support project management, road mapping, and analytics product ideation for multiple customers.
• Collaborate with Product Managers, Analysts, and Data Scientists across teams.
• Provide direct support to clients with technical healthcare subject matter expertise and coaching.
• Bring thought leadership to the creation of analytics products.

What Success Looks Like

In 3 months:

• Gain familiarity with Arcadia’s data model, data ingestion process, and GA Options.
• Learn the Analytics team’s reporting tools (SQL database, Redshift, QuickSight BI product).
• Become an expert in your core client’s performance reporting needs through reviewing materials and engaging in requirements gathering conversations.
• Onboard with core teammates.

In 6 months:

• Build value-add reporting for the customer base.
• Provide direct support to clients with technical healthcare subject matter expertise and coaching.
• Consistently bring thought leadership to the creation of analytics products.

In 12 months:

• Maintain strong support for core clients while expanding the portfolio to multiple customers.
• Self-serve as a subject matter expert on Arcadia’s analytics product.
• Proficiently manage multiple customer projects with on-time deliverables of creative insights.

What You'll Get

• Contribute to high visibility, high impact customer innovation in Behavioral Healthcare monitoring at massive scale.
• Analyze large data sets on Arcadia’s custom data model built by analysts for analysts.
• Create value-add IP, including predictive models, and quickly distribute it to Arcadia customers.
• Support a variety of customers in the healthcare space, all focused on modernizing healthcare technology.
• A collaborative team with decades of collective experience.

Company Information

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success.

For more information, visit arcadia.io.