Humana

Mobile Experience Design Principal

San Antonio, Texas, United States

Humana Logo
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Digital Health, Health Insurance, Mobile App DevelopmentIndustries

Requirements

Candidates should possess 10+ years of UX or product design experience, with at least 5 years of leadership experience in mobile-first product design. A strong portfolio showcasing mobile experiences that drive engagement and improve health, wellness, or fintech outcomes is required. Proven success designing and delivering consumer-grade mobile applications at scale, along with experience working within design systems and utilizing platform-native capabilities is necessary. Excellent communication and influencing skills, with a track record of aligning cross-functional stakeholders, are also needed.

Responsibilities

As Principal, Mobile Experience Design, the individual will drive the vision, roadmap, and delivery of best-in-class mobile experiences across Humana’s member-facing applications. They will use design thinking and human-centered design to create accessible, intuitive, and emotionally engaging mobile experiences, collaborating closely with Product, Engineering, Research, and other design leaders. The role involves mentoring designers, fostering a culture of design quality, equity, and innovation, and leveraging analytics, research, and usability insights to continuously improve the mobile experience. Additionally, the role requires shaping the future of Humana’s mobile app ecosystem and ensuring mobile experiences meet the needs of diverse users, aligning with accessibility and equity principles.

Skills

Mobile Design
User Experience (UX)
Design Thinking
Human-Centered Design
Product Strategy
Mobile App Development
Leadership
Strategic Planning
Cross-Disciplinary Collaboration

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Key Metrics

Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.
Rising medical costs and tightening Medicare reimbursements may strain financial performance.
Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.
The company emphasizes inclusivity, offering free language interpreter services for accessibility.
Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.
The company is the first insurer to cover TMS therapy for adolescent depression.
Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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