Senior Training Specialist

Employment Type: Full-time

Position Overview

Together we fight for everyone’s opportunity for a better financial future. Voya believes in being bold and committed to action. We are committed to a work environment where differences are understood, valued, and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

As the Senior Training Specialist, you will design and deliver engaging, learner-focused training programs that support both new hires and existing employees. You’ll play a key role in shaping the learning experience across our organization, ensuring our teams are equipped with the knowledge and skills they need to succeed.

Contributions You’ll Make

• Facilitate virtual training sessions including new hire orientation, technical skills, and product rollouts.
• Develop and implement interactive, engaging training for new hires and current employees.
• Design curriculum, job aids, and facilitation materials aligned with training outcomes.
• Design and develop virtual training curriculum that supports remote learning.
• Drive learner engagement through effective pacing, discussion facilitation, and participation strategies.
• Collaborate with business partners to design training solutions and evaluate knowledge transfer.
• Monitor and report classroom performance to stakeholders on a weekly basis.
• Gain deep knowledge of Voya’s products, processes, and systems.
• Manage training logistics including system access, LMS session creation, and content development.
• Utilize and implement AI tools to enhance instructional design, personalize learning experiences, and streamline content development and delivery.
• Mentor, support, and contribute to the professional development of trainers, fostering a culture of continuous learning and excellence in facilitation.
• Other assigned duties.

Minimum Knowledge & Experience

• High School Diploma or Equivalent.
• 3–5 years of experience in training delivery and instructional design.
• Proficiency with the ADDIE model and/or Six Disciplines of Breakthrough Learning.
• Strong written and verbal communication skills.
• Experience facilitating virtual training sessions.
• Ability to build strong relationships across all levels of the organization.
• Commitment to continuous learning and openness to feedback.

Preferred Knowledge & Experience

• Bachelor’s Degree
• Experience with AI-powered learning tools or platforms is a plus.

Company Information

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.

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