Senior Territory Account Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: (Salary not provided)
• Summary: Attract net new customers and expand sales in currently low, high-potential customer segments within their territory by qualifying leads, conducting outreach to prospective accounts, and engaging specialists in customer conversations.

Requirements

• Proven track record in Life Sciences/Medical Devices with impressive sales numbers.
• Proficient understanding of sequencing across clinical and research applications.

Responsibilities

• Drive growth in volume, revenue, and market share across new customer segments.
• Co-create individual plans with regional and marketing leadership, monitor performance, and ensure compliance with strategic plans.
• Execute established account marketing plans and develop relationships within the relevant ecosystem to increase awareness and create opportunities for organic growth.
• Actively seek, identify, and qualify new customers and sales opportunities by engaging prospects in dialogues to understand their needs and expectations, and develop tailored solutions.
• Articulate Illumina's value proposition to prospects and define solutions that demonstrate how Illumina best addresses customer needs.
• Develop and deliver effective sales presentations and involve relevant internal stakeholders for on-site visits and demonstrations.
• Ensure all necessary documentation and paperwork are completed accurately and efficiently.
• Negotiate terms, pricing, and contracts with customers during the purchasing process.
• Build relationships and trust to foster repeat business and orders, provide reorder support, and help drive instrument utilization with new accounts.
• Support the transition of relevant accounts to account managers.
• Achieve Key Performance Indicators (KPIs) and goals.
• Achieve daily/weekly/monthly outreach KPIs for new accounts (e.g., outbound outreach, minimum number of touchpoints, number of new accounts, sales orders) to generate pipeline.
• Meet sales targets, maintain leads, and report activities, customer feedback, opportunities, challenges, and competitor activities into the CRM system.
• Contribute to the company's direct marketing capabilities by continuously submitting customer/contract information into the database.