Senior Technology Consultant at Hewlett Packard Enterprise

Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

U.S. Citizenship is required for this federal role. Candidates must possess over 10 years of Linux experience with strong hardware troubleshooting skills and at least 5 years of experience leading technical or service teams. The ability to participate in on-call and standby rotations is also necessary. Preferred qualities include being a self-starter, collaborative, possessing strong communication skills via Slack, Microsoft Teams, and email, and demonstrating the ability to analyze and resolve complex problems.

Responsibilities

The Senior Technology Consultant will lead an onsite team for a federal customer, focusing on hardware repair and case management. Key duties include performing hands-on hardware troubleshooting and replacement for HPE Proliant Servers and high-performance storage systems. The role involves leading customer meetings, managing the case lifecycle to ensure timely resolution within SLA timelines, and accurately tracking parts and inventory. Additionally, the consultant will serve as a subject matter expert, mentor team members, share best practices, report site issues to management, and act as an escalation point for operational and customer matters.

Skills

Hardware Troubleshooting

Case Management

Server Repair

Proliant Servers

Storage Systems

Leadership

Customer Communication

SLA Management

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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