Senior Technical Success Architect (TSA)

Location: San Diego, CA / Minneapolis, MN or Remote + occasional travel to San Diego headquarters, Minnetonka office or customer locations for business reasons Employment Type: [Employment Type Not Specified] Salary: [Salary Not Specified]

Who We Are

At Platform Science, we’re working to connect everything that moves.

Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.

We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

About the Role

The Senior Technical Success Architect (TSA) is a high impact, fast-paced, high-visibility customer facing role that works closely with our Customer Success and Account Management teams. The TSA is a technical advisor for customers, serving as an emissary with the Platform Science Product & Engineering teams. This role is critical to ensuring customers realize maximum value from our SaaS platform. They are also expected to directly and proactively build relationships with the Compliance & Safety stakeholders at assigned customer accounts.

Essential Responsibilities

• Serve as the technical champion and strategic compliance advisor for customers.
• Utilize regulatory and technical subject matter expertise to communicate incremental value and to drive utilization of Compliance & Safety products to customer stakeholders.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Collaborate cross-functionally with Customer Success, Account Management, Product Management, and Engineering to be the voice of the customer and influence the product compliance roadmap.
• Present ideas in a manner appropriate for the intended audience (technical and/or business) both in-person and over virtual communication.
• Lead customer workshops and innovation sessions to explore new compliance use cases that drive business value to customers.
• Participate in regular customer business review meetings (onsite & virtual).
• Assist in defining customer engagement models, escalation procedures, and success metrics to measure impact.
• Identify and implement tools, dashboards, and automation to streamline customer interactions, engagement, and reporting.

Experience

• Bachelor's degree in science, technology, engineering, math, business, or equivalent.
• 5+ years of experience in SaaS working with technical accounts, product management, and/or solution management.
• Experience managing technical accounts and/or solutions within a regulated industry.
• Demonstrated success working with cross-functional teams and customers to deliver results.
• Strong communication and stakeholder management skills, with the ability to influence executive and technical stakeholders alike.
• Ability to understand and modify data queries, crunch data, work with APIs, queues, look through logs, and provide an analytical outcome.
• Proactive, self-starter with a desire to grow regulatory acumen.
• Strong decision-making skills with an ability to prioritize in a complex, fast-paced environment.
• Ability to gather, interpret, and apply a wide range of data.
• Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position.
• Proficiency with technical project management tools such as JIRA, Asana, or Productboard.

Platform Science Benefits Highlights

The company offers various benefits to regular, full-time employees including:

• Medical, dental, and vision insurance.
• Short-term and long-term disability insurance.