Senior Systems Administrator Engineer

Position Overview

• Company: Welltech
• Industry: Health & Fitness
• Location Type: Remote
• Job Type: Full-Time
• Salary: Not specified
• Brief Description: Welltech, a global leader in the Health & Fitness industry, is seeking a Senior Systems Administrator Engineer. This role requires deep expertise in Jira and Jira Service Management to administer, maintain, and optimize their Jira environment, ensuring seamless operations and providing top-tier support to users.

Requirements

• Experience: Minimum of 3 years in systems administration or a related field.
• Technical Expertise:
  • Deep expertise in Confluence, Jira, and Jira Service Management administration.
  • Knowledge of scripting languages.
• Process Knowledge: Strong understanding of ITIL best practices and process design principles.
• Skills:
  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication and interpersonal skills.
• Education (Preferred): Bachelor’s degree in Computer Science or a related field.
• Certifications (Preferred): Jira certifications.

Responsibilities

• Jira & Jira Service Management Administration:
  • Design a maintainable and scalable standard data model.
  • Create a governance structure and associated processes for Jira and Jira Service Desk.
  • Develop standard workflow designs and automations for team reuse.
  • Automate IT service desk processes.
  • Manage users, including onboarding, permissions, and access control.
  • Manage Jira Plugins, ensuring compliance with security practices, and create custom plugins as needed.
• Jira Service Management Design:
  • Design and administer queues and SLAs.
  • Implement automation and scripting for service desk processes.
  • Manage the knowledge base.
  • Customize the customer portal.
• System Performance and Optimization:
  • Monitor and troubleshoot Jira performance issues.
  • Implement best practices for system optimization.
  • Conduct capacity planning and resource allocation.
• User Support and Training:
  • Act as a subject matter expert.
  • Develop, test, and deploy upgrades for Jira, Jira Service Management, and Confluence.
  • Create and deliver training materials and documentation.
  • Assist with user adoption and change management initiatives.
• Collaboration and Communication:
  • Collaborate with cross-functional teams, including development, operations, and project management.
  • Communicate technical concepts and solutions clearly to both technical and non-technical stakeholders.

Company Information

• Company Name: Welltech
• Industry: Health & Fitness
• Mission: To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys.
• Team Size: Over 700 professionals across 5 hubs.