Senior Implementation Consultant
Jasper60,000 - 90,000 USD/year
- Internship
- Mid-level (3 to 4 years), Senior (5 to 8 years)
$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
IT Services, Software ConsultingIndustries
Requirements
Candidates should possess a Bachelor’s degree in a related field, along with a minimum of 5 years of experience in software consulting, and a strong understanding of software implementation methodologies. Experience with ConnectWise products or similar CRM/MSP solutions is preferred.
Responsibilities
The Senior Software Consulting Specialist will directly interact with partners to address consulting and implementation needs, working in partnership with cross-functional teams to ensure client success with ConnectWise products. This role involves researching and documenting findings, coaching and reviewing team member work, coordinating project implementation, managing timelines, conducting kick-off meetings, communicating project status to clients, maintaining KPIs, providing technical training and troubleshooting, supporting product installation, documenting customer interactions, recommending documentation improvements, verifying bugs, assisting with projects, and engaging in ongoing product cross-training.
Skills
ConnectWise
CRM
MSP
Software Implementation
Project Management
Troubleshooting
Technical Training
Documentation
Client Communication
ConnectWise
Software platform for IT business management
About ConnectWise
ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.
Key Metrics
Tampa, FloridaHeadquarters
1982Year Founded
$569KTotal Funding
SEEDCompany Stage
Enterprise Software, CybersecurityIndustries
1,001-5,000Employees