Healthie

Senior Support Representative (PST)

Remote

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare TechnologyIndustries

Requirements

Candidates should possess 5-8 years of experience in customer-facing roles within a software as a service business, demonstrating confidence with queue management, and a foundational understanding of single sign-on, billing and invoicing, modern browsers, mobile operating systems, email deliverability, DNS records, and log file reading. Fluency in English is required, along with U.S. work authorization.

Responsibilities

The Senior Support Representative (PST) will primarily provide fast and painless customer support via email, troubleshooting potential bugs, documenting feature requests, analyzing customer data, assisting customers with product onboarding, and collaborating with the team to elevate the voice of the customer. They will also occasionally utilize phone support to address customer needs, and contribute to the overall success of Healthie’s customers by providing hands-on and human-led support.

Skills

Customer Support
Troubleshooting
Product Documentation
Data Analysis
Communication Skills
Collaboration

Healthie

Cloud-based EHR for wellness professionals

About Healthie

Healthie provides a software platform that helps wellness and healthcare professionals, such as nutritionists and therapists, manage their practices more effectively. The platform includes a cloud-based Electronic Health Record (EHR) system that simplifies administrative tasks like note-taking, client tracking, and e-faxing, allowing practitioners to focus on client care. Healthie operates on a subscription model, offering different tiers of service that scale with the needs of its users. This approach ensures that practitioners can access the tools they need without the hassle of physical installations, as everything is accessible online. Healthie stands out from competitors by ensuring compliance with major data protection regulations, providing a secure environment for sensitive information. The company's goal is to reduce the time spent on administrative work, enabling wellness professionals to grow their businesses and enhance client engagement.

Key Metrics

New York City, New YorkHeadquarters
2016Year Founded
$40MTotal Funding
SERIES_BCompany Stage
Enterprise Software, HealthcareIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Fertility Treatment Support
Wellness Program
Mental Health Support
Home Office Stipend
Flexible Work Hours
Remote Work Options
Hybrid Work Options

Risks

Increased competition from AI-powered tools like Verbal could pressure Healthie to innovate.
Rapid telehealth adoption may lead to market saturation, challenging differentiation.
Subscription-based revenue model could be risky during economic downturns.

Differentiation

Healthie offers a fully brandable suite of solutions for digital health organizations.
The platform is API-first, enabling seamless integration with other healthcare tools.
Healthie is HIPAA Compliant and SOC-2 Certified, ensuring top-grade security for data.

Upsides

Healthie raised $23M in Series B funding to accelerate product innovation.
Integration with Verbal AI reduces administrative workload and enhances compliance.
Partnership with OhMD improves patient communication through HIPAA-compliant text messaging.

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