Job Description: Implementation Specialist (Small Business)

Employment Type: Full-time Location Type: Remote Salary: $62,000 - $72,000 Annually

About HealthJoy

Come for the mission. Stay for the experience.

HealthJoy is on a mission to remove the complexity from being healthy and well. We guide employees to affordable, high-quality healthcare by consolidating our clients’ health and wellness strategies into a simple, unified digital experience. This leads to healthier employees and a healthier bottom line.

With over $100M in fundraising, HealthJoy has garnered workplace awards for Inc.'s Fastest Growing Startups and Built In Chicago’s Best Places to Work, while growing globally to over 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Implementation Team making that happen.

Your Impact

As an Implementation Specialist, you will be instrumental in delivering a customized HealthJoy onboarding experience to our new and existing clients. You will act as a technical expert in partnership with the Customer Success team, managing a book of business focused on Small Business accounts.

Key Responsibilities:

• Deliver a customized HealthJoy onboarding experience to new and existing clients, acting as a technical expert in partnership with the Customer Success team.
• Manage a book of business independently, overseeing multiple concurrent SaaS implementations, specifically focused on Small Business accounts.
• Ensure programs go live on time and meet high standards of quality, providing account and project support throughout the implementation process.
• Track and communicate progress with key internal and external stakeholders.
• Gather and validate required inputs from clients (data collection and file conversion), holding clients accountable for necessary deliverables.
• Facilitate user acceptance testing with clients and address their feedback.
• Understand business and technical requirements and communicate these both internally and externally.
• Maintain and update internal knowledge base as processes and requirements evolve.
• Act as an implementation liaison across other departments including Product, Sales, Member Services, Engineering, and more.

Your Experience

We are looking for a detail-oriented and proactive individual with a proven track record of managing complex projects.

Qualifications:

• 2-4+ years of professional experience.
• Demonstrated success in independently managing and implementing complex projects, with keen attention to detail and deadlines.
• Excellent interpersonal and communication skills.
• A proactive, self-starter mentality with the ability to think two steps ahead on every project.
• Excellent teamwork, collaborative, and problem-solving skills.
• Ability to participate and contribute during internal discussions.
• Demonstrated diplomacy: experience skillfully managing the needs and agendas of diverse professionals.
• Proficiency in Excel.
• EST or CST time zones preferred.

Total Rewards

• Job Level: 20
• Base Compensation Range: $62,000 - $72,000 Annually

HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation. This strategy is based on several factors, including: * The skills, experience, and qualifications of the individual. * The responsibilities and demands of the role. * Analysis of external market data. * Company budget and financial performance.

HealthJoy is a remote-first employer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each role and individual.

In addition to cash compensation, HealthJoy offers a comprehensive benefits package.