Responsibilities

The International Customer Service Representative will provide timely and accurate information to international customers and internal teams via various channels, manage a high volume of customer accounts and their support needs, resolve customer inquiries and issues promptly, partner with the Sales team to follow up on missing information, document all customer interactions, collaborate with internal teams to ensure customer needs are met, coordinate with logistics and shipping teams to resolve shipping and delivery issues, provide training and educational support, stay updated on company products and services, track and report common customer issues, lead or support special projects, assist in testing upgrades to customer service tools, and mentor new employees on international support processes. They will also work with PHI on a regular basis and utilize various technologies to access it, while adhering to privacy and security protocols.