[Remote] Customer Support Specialist at Boulevard

United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS), Self-Care Industry, Customer SupportIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceCommunicationEmpathyProblem-SolvingMultichannel Support

Questions & Answers

Common questions about this position

What is the salary for this Support Specialist position?

This information is not specified in the job description.

Is this a remote position, and what is the location policy?

The role involves collaborating closely with a remote team, suggesting a remote work arrangement, though location type is not explicitly specified.

What skills and experience are required for this role?

Candidates need a minimum of 3 years in customer service, operations, or tech support (or as a leader in a self-care business), technical aptitude to learn and explain the platform, high EQ with versatile communication skills, attention to detail, and a customer-centric attitude with enthusiasm for fast-paced environments.

What is the company culture like at Boulevard?

Boulevard fosters an entrepreneurial, fast-paced environment where team members personify the brand, delight customers, embrace change and challenges, and collaborate across teams like Finance, Engineering, and Product.

What makes a strong candidate for this Support Specialist role?

Strong candidates have 3+ years of relevant experience, technical aptitude, high EQ, attention to detail, flexibility for extended hours or on-call, and an enthusiastic, customer-centric mindset suited to a fast-paced tech environment.

Boulevard

Business management platform for beauty services

About Boulevard

Boulevard provides a business management platform specifically designed for service-based businesses in the beauty and wellness industry. The platform includes tools for booking appointments, managing inventory, and enhancing customer interactions through features like customizable intake forms, two-way messaging, self-check-in, and automated arrival alerts. It allows businesses to create detailed client profiles that track past visits and purchases, enabling personalized service and stronger client relationships. Boulevard's one-tap tipping feature encourages upsells and pre-bookings, while its Software as a Service (SaaS) model charges clients a subscription fee for access. The platform is recognized for its user-friendly design and effectiveness in improving operational efficiency, setting it apart from competitors.

West Hollywood, CaliforniaHeadquarters

2016Year Founded

$105.1MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

100% Health, dental, & vision coverage

Flexible vacation & PTO

Quarterly bonus

401k Match

Boulevard bucks

WFH perks

Risks

Emerging competitors offer similar features at lower costs, threatening Boulevard's market share.

Economic downturns may reduce spending in the beauty industry, affecting Boulevard's revenue.

Data privacy concerns with third-party integrations could lead to regulatory scrutiny.

Differentiation

Boulevard offers a comprehensive platform tailored for the beauty and wellness industry.

The platform integrates client self-scheduling, CRM, and payment processing seamlessly.

Boulevard's focus on personalized services enhances customer experience and operational efficiency.

Upsides

Boulevard achieved a 122% increase in annual recurring revenue in 2022.

The company launched Boulevard Capital to provide growth funding for self-care businesses.

Boulevard's enhanced Google integration improves booking efficiency for medspas and salons.

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