[Remote] Customer Support Specialist at Boulevard

United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS), Self-Care Industry, Customer SupportIndustries

Requirements

Candidates should have a minimum of 3 years of experience in customer service, operations, or tech support, or 3 years as a leader at a self-care business, demonstrating flexibility to occasionally work extended days and provide on-call coverage on holidays. They must possess demonstrated ability to learn Boulevard's technology platform, explain it to customers with varying technical skills, and apply critical thinking and creative problem-solving, along with a customer-centric attitude, enthusiasm for change, and the ability to thrive in a fast-paced environment. Furthermore, candidates are expected to have meticulous attention to detail, versatile communication skills, and a resilient spirit to navigate complex interactions.

Responsibilities

The Customer Support Specialist will understand and empathize with customer needs to provide effective resolutions, collaborate closely with a remote team to deliver outstanding troubleshooting, training, and customer support via live chat, email, text, phone, and screen-sharing, personify the Boulevard brand in every interaction, identify process and product improvements, quickly absorb and retain information, surface customer churn risks and identify upsell opportunities, collaborate effectively with various internal teams, and follow structured team guidelines for consistent and reliable support.

Skills

Customer Service

Communication

Empathy

Problem-Solving

Multichannel Support

Boulevard

Business management platform for beauty services

About Boulevard

Boulevard provides a business management platform specifically designed for service-based businesses in the beauty and wellness industry. The platform includes tools for booking appointments, managing inventory, and enhancing customer interactions through features like customizable intake forms, two-way messaging, self-check-in, and automated arrival alerts. It allows businesses to create detailed client profiles that track past visits and purchases, enabling personalized service and stronger client relationships. Boulevard's one-tap tipping feature encourages upsells and pre-bookings, while its Software as a Service (SaaS) model charges clients a subscription fee for access. The platform is recognized for its user-friendly design and effectiveness in improving operational efficiency, setting it apart from competitors.

West Hollywood, CaliforniaHeadquarters

2016Year Founded

$105.1MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

100% Health, dental, & vision coverage

Flexible vacation & PTO

Quarterly bonus

401k Match

Boulevard bucks

WFH perks

Risks

Emerging competitors offer similar features at lower costs, threatening Boulevard's market share.

Economic downturns may reduce spending in the beauty industry, affecting Boulevard's revenue.

Data privacy concerns with third-party integrations could lead to regulatory scrutiny.

Differentiation

Boulevard offers a comprehensive platform tailored for the beauty and wellness industry.

The platform integrates client self-scheduling, CRM, and payment processing seamlessly.

Boulevard's focus on personalized services enhances customer experience and operational efficiency.

Upsides

Boulevard achieved a 122% increase in annual recurring revenue in 2022.

The company launched Boulevard Capital to provide growth funding for self-care businesses.

Boulevard's enhanced Google integration improves booking efficiency for medspas and salons.

Land your dream remote job 3x faster with AI

Try Jobo Free