Senior Support Engineer, Lead at OpenAI

San Francisco, California, United States

Apply Now

$260,000 – $315,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, TechnologyIndustries

Requirements

10+ years of experience leading technical support engineering or software engineering teams, ideally in high-scale or fast-paced environments
15+ years of experience in technical support engineering or software engineering
Strong technical depth in software engineering, site reliability engineering, and systems architecture
Expertise in diagnosing and solving complex issues on technologies like OpenAI’s models
Strong leadership and systems building strength
Passion for team development
Automation-first mindset
Ability to operate in a hybrid work model (3 days in office per week) based in San Francisco, CA

Responsibilities

Build and lead a team of deeply technical and tenured Senior Support Engineers with backgrounds in software engineering, site reliability engineering, and systems architecture
Own the design and continuous improvement of incident management processes, including tooling, automation, and team readiness
Lead strategic workload health monitoring and alerting programs for key enterprise customers, ensuring effective 24x7 operational coverage
Guide the team in designing and implementing automation and internal tools with an AI-first mindset to scale support operations efficiently
Collaborate closely with Engineering, Product, and Go-To-Market teams to escalate, resolve, and prevent high-impact technical issues
Represent Support Engineering in customer conversations and internal forums, driving clarity and alignment on issue resolution and reliability expectations
Shape support operations at scale by contributing to team structure, hiring plans, and global shift coverage as the team expands
Play an active role in the broader Support leadership team, contributing to strategy, operations, and culture beyond the immediate team

Skills

SRE

software engineering

systems architecture

incident management

automation

monitoring

alerting

troubleshooting

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees