Solution Consultant - Employee Experience, Customer Workflow, ITX

Employment Type: Full-time Location Type: Remote Salary: $104,850 - $162,525 (base pay, varies by location and qualifications)

Company Description

ServiceNow, founded in San Diego, California in 2004 by Fred Luddy, is a global market leader transforming how work gets done. We provide innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes, enabling organizations to work smarter, faster, and better. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

As a Solution Consultant on our team, you will play a crucial role in supporting Employee Experience, Customer Workflow, and ITX Solution Sales. You will guide revenue for our products in partnership with Sales, Product Management, and the executive team. This is a hands-on technical consultant role requiring both breadth and depth in solution delivery and positioning during sales cycles.

Responsibilities

• Develop, position, and provide product-specific solutions during sales cycles to achieve quarterly and annual sales goals for an assigned territory.
• Act as a technical and domain expert for a client-facing sales team, supporting product sales.
• Lead discovery workshops to understand customer challenges and deliver product demonstrations that align our solutions with customer needs.
• Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
• Guide strategic programs in top accounts, including customer journey sessions for roadmap and outcome agreement.
• Provide feedback to product management on product enhancements that address customer needs and drive additional value.
• Share and learn best practices and reusable assets with other Solution Consultants to improve team quality and efficiency.
• Stay current on competitive analysis and market differentiation.
• Support marketing events, including executive briefings, conferences, user groups, and trade shows.

Qualifications

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on a function or industry.
• 5+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterparts to promote execution excellence.
• Willingness to travel.

Compensation and Benefits

For positions in this location, we offer a base pay range of $104,850 - $162,525, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions typically include a competitive On Target Earnings (OTE) incentive compensation structure. The base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer comprehensive benefits, including:

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs

Compensation is based on the geographic location of the role and is subject to change.

Additional Information

Work Personas

ServiceNow embraces a flexible and trusting approach to its distributed work environment. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees.