Senior Service Delivery Engineer – Online Customer Performance at Andersen Corporation

Seoul, Seoul, South Korea

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel TechnologyIndustries

Requirements

Minimum 5 years of experience in service delivery, technical account management or product operations within travel technology or a related field
Demonstrated expertise in airfare shopping platforms, OTA workflows and performance optimization
Strong analytical and diagnostic skills, with the ability to interpret large data sets and drive actionable insights
Proven ability to manage complex stakeholder relationships across technical and business teams
Bachelor’s degree in computer science, information systems, engineering or a related field preferred

Responsibilities

Lead initiatives to optimize fare response time, pricing accuracy, itinerary diversity and bookability in Sabre’s airfare shopping platform
Monitor and analyze shop-to-book system performance using internal tools, dashboards and diagnostic reports
Serve as a regional subject matter expert and performance advocate for OTA partners across APAC
Support cross-functional teams in diagnosing and resolving technical incidents, escalations and JIRA tickets
Develop custom performance strategies aligned to customer goals and evolving shopping behaviors
Partner with product and engineering teams to influence roadmap decisions that improve customer experience and system efficiency
Contribute to knowledge sharing and continuous improvement across the global Service Delivery team

Skills

Key technologies and capabilities for this role

Performance OptimizationAirfare ShoppingSystem MonitoringDashboardsTroubleshootingAnalyticsTechnical Advisory

Questions & Answers

Common questions about this position

What experience is required for the Senior Service Delivery Engineer role?

Minimum 5 years of experience in service delivery, technical account management or product operations within travel technology or a related field is required, along with demonstrated expertise in airfare shopping platforms, OTA workflows and performance optimization.

What key skills are needed for this position?

Strong analytical and diagnostic skills to interpret large data sets and drive actionable insights, proven ability to manage complex stakeholder relationships, and technical fluency with a proactive, customer-centric mindset are essential.

What is the work arrangement or location policy for this role?

The role supports customers across the APAC region in a flexible work environment with an inclusive culture.

What is the company culture like for this team?

The team features an inclusive culture that embraces a flexible work environment, fostering a spirit of collaboration fueled by boldness, curiosity, and commitment to empower everyone to win together.

What education is preferred for this position?

A Bachelor’s degree in computer science or related field is preferred.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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