Senior Sales Engineer
GliaSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Customer Experience, Unified Communications, Contact Center, CPaaSIndustries
Requirements
Candidates should have 5+ years of experience in Sales Engineering, Solutions Consulting, or Technical Pre-Sales within the Customer Experience (CX) industry, specifically in CCaaS, CPaaS, or related fields. Strong collaboration skills within a regional team are required, along with proven experience in co-selling with Account Executives, Customer Success Managers, and Channel Partners to drive revenue and customer success. Deep expertise in cloud communications, contact center platforms, customer engagement solutions, AI-driven solutions, and enterprise telephony is necessary. Experience with integration technologies (APIs, Webhooks, CRM, and automation tools) and development work is a plus. Exceptional communication, presentation, and consultative selling skills are also required.
Responsibilities
The Senior Sales Engineer will function as an integrated member of the regional sales team, ensuring strong collaboration across Sales, Customer Success, and Solutions Consulting to drive customer success. They will partner with Account Executives to co-own sales cycles, providing technical expertise and solution positioning. The role involves partnering with Account Managers to help existing customers optimize their 8x8 CX experience, conducting impactful technical presentations and live demonstrations, assisting in RFP responses, and acting as a technical consultant, guiding customers and internal teams on CX transformation. They will also share insights with regional peers, address technical objections, represent 8x8 at industry events, and work closely with Customer Success, Product, and Engineering teams to provide feedback and drive product innovation.
Skills
Sales
Customer Success
Solutions Consulting
Technical Presentations
Live Demonstrations
Customer Discovery
Solution Proposals
Technical Architectures
AI
Solution Positioning
8x8
Cloud communications and collaboration platform
About 8x8
8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.
Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees