Senior Sales Engineer (Enterprise / Midmarket)

Position Overview

• Location Type: [Not specified]
• Job Type: Full time
• Salary: [Not specified]

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Key Responsibilities

• Function as an integrated member of the regional sales team, ensuring strong collaboration across Sales, Customer Success, and Solutions Consulting to drive customer success.
• Partner with Account Executives to co-own sales cycles, providing technical expertise, competitive differentiation, and solution positioning.
• Partner with Account Managers to help existing customers optimize their 8x8 CX experience by positioning new products and features.
• Conduct impactful technical presentations and live demonstrations, articulating 8x8’s CX solutions compellingly and strategically.
• Lead customer discovery sessions to thoroughly understand business challenges and develop solutions that align with their goals.
• Assist in RFP responses, solution proposals, and technical architectures, ensuring consistency and alignment across all regional engagements.
• Act as a technical consultant, guiding customers and internal teams on CX transformation and best practices.
• Share insights and collaborate with regional peers, helping strengthen the team’s collective technical expertise and customer approach.
• Work closely with Customer Success, Product, and Engineering teams to provide structured feedback, helping drive product innovation and improvements.
• Address technical objections confidently, demonstrating problem-solving skills and ensuring smooth adoption of 8x8 solutions.
• Represent 8x8 at industry events, partner events, and regional conferences when needed.

Qualifications & Experience

• 5+ years of experience in a Sales Engineering, Solutions Consulting, or Technical Pre-Sales role within the Customer Experience (CX) industry (CCaaS, CPaaS, or related fields).
• Strong ability to collaborate within a regional team, ensuring alignment, knowledge-sharing, and a unified approach to customer engagement.
• Proven experience in co-selling with Account Executives, Customer Success Managers, and Channel Partners to drive revenue and customer success.
• Deep expertise in cloud communications, contact center platforms, customer engagement solutions, AI-driven solutions, and enterprise telephony.
• Ability to balance technical depth with strategic thinking, effectively aligning technology to business outcomes.
• Experience with integration technologies (APIs, Webhooks, CRM, and automation tools) and development work is a plus.
• Exceptional communication, presentation, and consultative selling skills.
• Willingness to travel (10-20%) within the region for partner and customer engagements.

The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate's work location.