Glia

Senior Sales Engineer

United States

Glia Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess 5+ years of experience in Sales or Solutions Engineering, preferably within a technology or SaaS environment, and extensive expertise in SIP/Telephony systems with 3-5 years of experience. They must have in-depth knowledge of HTML, CSS, JavaScript, and API integrations, and be capable of discussing designs and implementing complex telecommunication solutions.

Responsibilities

The Senior Sales Engineer will handle complex technical challenges, leveraging the support of managers and teams, develop and implement risk mitigation strategies to proactively address potential risks, delegate tasks appropriately, integrate technical needs into project planning, navigate and resolve complex client issues, foster collaboration across departments, present complex information clearly and concisely, maintain a deep understanding of industry trends, develop and maintain deep, personalized customer relationships, and utilize a library of stories and case studies to share knowledge and experiences effectively.

Skills

API data integrations
Technical sales
Proof of concept support
Project management
Client issue resolution
Communication skills
Industry trend analysis
Customer relationship management

Glia

Digital customer service solutions for banks

About Glia

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.

Key Metrics

New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees

Benefits

Stock Options
Professional Development Budget

Risks

Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.

Differentiation

Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.

Upsides

Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.

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