Senior Sales Engineer

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

Glia is an award-winning technology company that powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. This role seeks a Senior Sales Engineer to engage with complex prospects and guide them through their digital transformation journeys with Glia’s solutions. The ideal candidate is a proactive problem-solver who excels in a collaborative setting and can lead projects and teams effectively. This position serves as the technical expert supporting prospects from initial engagement through to successful final sales, offering a dynamic mix of technical sales, proof of concept support, and continual technical guidance.

Responsibilities

• Handle complex technical challenges, leveraging the support of managers and teams.
• Expert in API data integrations and proficient with Glia products.
• Develop and implement risk mitigation strategies to proactively address potential risks and minimize their impact on sales outcomes.
• Delegate tasks appropriately, integrate technical needs into project planning, and choose the most effective project management strategies.
• Navigate and resolve complex client issues, fostering collaboration across departments and managing communication challenges with diverse stakeholders.
• Present complex information clearly and concisely during meetings, ensuring all communications are impactful and directly support business objectives.
• Maintain a deep understanding of industry trends, regularly contributing insights in meetings and strategic discussions.
• Develop and maintain deep, personalized customer relationships, leveraging those to advance business objectives.
• Utilize Glia’s library of stories and case studies to effectively share knowledge and experiences across the Glia product set.

Requirements

• 5+ years in Sales/Solutions Engineering, ideally within a technology or SaaS environment.
• 3 - 5 years of experience with SIP/Telephony systems.
• In-depth knowledge of HTML, CSS, JavaScript, and API integrations.
• Capable of discussing designs and implementing complex telecommunication solutions to ensure a proper understanding of operational efficiency and seamless integration with existing infrastructure.
• Proven experience with SIP trunking solutions, designing IVR systems, and integrating VoIP technologies with enterprise-level Unified Communications platforms.

Company Information

Glia is an award-winning technology company that powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences.