8x8

Senior Sales Engineer

France

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Position Overview

  • Location Type: [Not specified]
  • Job Type: Full time
  • Salary: [Not specified]

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

At 8x8, Sales Engineers are vital technical sales resources with strong technical knowledge, industry experience, and proven sales acumen. We are looking for a dynamic and experienced Sales Engineer who is crucial in building and maintaining strong relationships with our prospects and customers, providing technical expertise, and presenting the value proposition of 8x8 solutions. The SE must be able to articulate technology and product positioning to both business and technical audiences by identifying technical issues of assigned accounts/opportunities to ensure complete customer satisfaction through all stages of the sales process.

Responsibilities

  • Will be supporting French Enterprise sales team
  • Conduct technical presentations and demonstrations to showcase the value and capabilities of our products.
  • Provide industry, technical, and product knowledge to 8x8 partners and customers.
  • Develop and maintain an expert understanding of all 8x8 applications and products.
  • Assist in developing technical proposals and RFP responses to meet customer requirements.
  • Develop advanced system configurations to provide a customised demo experience.
  • Work with internal teams to provide feedback on product enhancements and feature requests based on partner input.
  • Document actions and follow-ups as per Sales Engineering best practices identified by the SE management
  • Stay up-to-date with industry trends and competitive landscape to effectively position our solutions.
  • Represent 8x8 at conferences, industry, and sales events if and when requested.

Qualifications

  • 3+ years of experience in a sales engineering or technical consulting role, preferably in the cloud communications or customer engagement industry (CCaaS, CPaaS, CX).
  • Strong verbal and written communication skills focused on needs analysis, positioning, business justification, and closing techniques.
  • Excellent presentation and communication skills, with the ability to convey complex technical concepts to technical and non-technical audiences.
  • Ability to travel up to 10% - 20% of the time within the region to accommodate partner events, meetups, and/or customer engagements.

Company Information & EEO Statement

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English and Español. View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Skills

Technical Sales
Product Demonstration
Industry Knowledge
Customer Relationship Management
Technical Presentation
French Language

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.
Potential security vulnerabilities from third-party integrations.
Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.
Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.
Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.
Video engagement capabilities offer dynamic and personalized customer interactions.
Strong global presence with support in over 55 countries.

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