Senior Program Manager

The Senior Program Manager will act as the primary customer point of contact for the contract, providing status updates to stakeholders for multiple teams and work streams. They will identify and raise significant risks, impediments, and trade-off decisions, manage cross-team dependencies, and ensure all teams have the context they need to deliver effectively. The Program Manager will act as an adapter between Agile Six’s agile delivery teams and the VA's lightweight traditional project management processes, including project plans and high-level Gantt charts. They will make regular updates to a risk register and review it with delivery teams and VA stakeholders, contribute to the coordination of multiple interdependent workstreams, and ensure delivery teams are adequately staffed. The role involves establishing strong, trust-based relationships with stakeholders, fostering an exceptional first impression of Agile Six’s culture and delivery effectiveness, and working with teams to ensure they are creating and regularly reviewing team working agreements and norming documents. The Program Manager will communicate clearly, honestly, and effectively with team members and stakeholders, work with delivery teams to fulfill all reporting and contractual requirements, and establish feedback loops to ensure teams are aligned, responsive to input, and continuously improving delivery. They will proactively identify and remove impediments or guide the team to remove them, addressing complex challenges with minimal guidance, and help the team maintain an effective and sustainable pace of delivery within a complex environment. Support for the practice of delivery within the larger company may also be required.