Voice of the Customer (Voc), Program Manager

United States

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Event Management, BiotechnologyIndustries

Requirements

Candidates should possess a minimum of 5 years of project or program management experience, along with hands-on experience with Voice of the Customer (VoC) programs. Strong communication skills, including a proven track record of influencing without authority, are required, as is proficiency with research methodologies and data analytics. A customer-centric mindset and the ability to distill complex qualitative data into clear trends and recommendations are also essential.

Responsibilities

The Voice of the Customer (Voc) Program Manager will establish and centralize robust feedback mechanisms, optimize VoC data collection and analysis, provide actionable recommendations that inform product roadmap and service offerings, aggregate customer sentiment for product launches, implement a cadence to present findings to senior leadership, and collaborate with cross-functional teams to ensure customer feedback is incorporated into all stages of the product lifecycle. They will also be responsible for reactive ongoing listening and identifying the right processes, tech stack, and up-to-date voice of the customer technology to facilitate swift insights reporting.

Skills

Voice of the Customer (VoC) program management

Customer feedback analysis

Survey design

Data analysis

Product roadmap input

Cross-functional collaboration

Project management

Program management

AI technology

Eventbrite

Self-service ticketing platform for live events

About Eventbrite

Eventbrite is a self-service ticketing platform that allows individuals and organizations to create, share, find, and attend various live events. Users can set up events ranging from music festivals to conferences and gaming competitions. The platform works by enabling event organizers to sell tickets online, while also providing tools for payment processing and event marketing. Eventbrite stands out from competitors by offering personalized recommendations and automated notifications to enhance the ticket-buying experience. The goal of Eventbrite is to simplify the event management process for organizers and make it easier for attendees to discover and participate in live events.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$382.8MTotal Funding

IPOCompany Stage

Data & Analytics, Fintech, EntertainmentIndustries

1,001-5,000Employees

Benefits

We care about your mental health and wellbeing. Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.

Ongoing training and career development is an important part of our culture. We offer unlimited access to courses in Udemy, language exchange programs, internal training, wildtalks, workshops and weekly sessions with our CEO

Work-life balance is extremely important to us. Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.

Risks

Increased competition from Zoom Events threatens Eventbrite's virtual events market share.

Eventbrite for Causes may reduce revenue due to discounted nonprofit programs.

Leadership changes could lead to temporary operational disruptions.

Differentiation

Eventbrite offers a comprehensive platform for diverse event types and sizes.

The platform provides real-time insights and 24/7 monitoring for event organizers.

Eventbrite's personalized recommendations enhance user engagement and ticket sales.

Upsides

Growing demand for hybrid events expands Eventbrite's market reach and offerings.

AI-driven personalization tools enhance attendee experiences and satisfaction.

Sustainability focus allows Eventbrite to offer eco-friendly event management solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free