[Remote] Senior Product Sales Engineer at RingCentral

Sydney, New South Wales, Australia

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, SaaS, Customer ExperienceIndustries

Requirements

Experience working with Service Providers either in a direct or a channel environment with pre-sales experience
Typically, 5+ years’ experience in the development (text cuts off, but implied relevant technical/sales engineering experience)
Industry knowledge in UC, CX / Contact Centre, AI, Language Models, Mobility, and IMS Integration
Comprehensive understanding of APIs and developer Portals
In-depth knowledge of RingCentral’s UC & Customer Experience Portfolio, including RingCX OEM partners (beneficial)

Responsibilities

Act as the technical voice and interface of the Global Service Provider Team in Australia, ensuring technically sound and commercially viable solutions while building long-term trust with partners and customers
Drive revenue and partnerships by working alongside Sales teams to drive revenues through existing partners and identifying new business opportunities
Deliver clear, credible, and consultative technical engagements to ensure solution-fit and enable sales success throughout the customer lifecycle
Coordinate and lead discovery sessions to understand customer business requirements and objectives
Engage in business-led conversations to articulate benefits (e.g., Revenue Generation, Operational Efficiency) of the RingCentral EX/CX/AI Portfolio
Provide direct technical support for RFIs, RFQs, and RFPs
Develop solutions that are technically sound and commercially viable, innovating to differentiate RingCentral
Work with Sales Engineering Leadership, local Sales Executives, and Product Teams to coordinate development and delivery of new services and propositions
Develop and maintain expert understanding of all RingCentral applications and products (UC, IMS, CX/Contact Centre, AI)
Create and perform innovative, business-led presentations and technical demonstrations for partners, customers, and prospects
Help create repeatable Sales Support collateral and content, such as Sales Playbooks and TCO Tools
Provide continuous enablement to Service Providers and manage customer feature requests by documenting requirements for the Product Team
Actively participate as a subject matter expert, providing consultative support and mentorship to other Solutions Consultants and Sales team members
Represent RingCentral at conferences, industry, partner, and sales events
Moderate travel in Australia is required

Skills

Key technologies and capabilities for this role

UCaaSContact CenterAIRingSense AILanguage ModelsMobilityIMS IntegrationAPIsDeveloper PortalsRingCX

Questions & Answers

Common questions about this position

What is the employment type for this Senior Product Sales Engineer role?

This is a full-time position.

Is this Senior Product Sales Engineer role remote or based in an office?

This information is not specified in the job description.

What key skills and knowledge are required for the Senior Product Sales Engineer position?

The role requires industry knowledge in UC, CX/Contact Centre, AI, Language Models, Mobility, IMS Integration, APIs, and developer Portals, plus a comprehensive understanding of RingCentral’s UC & Customer Experience Portfolio including RingCX OEM partners.

What is the company culture like at RingCentral for this role?

This information is not specified in the job description.

What makes a strong candidate for the Senior Product Sales Engineer role?

Strong candidates will have deep technical expertise in UC, CX, AI, and related areas, experience driving revenue through customer-facing technical engagements, and the ability to act as a trusted advisor while innovating commercially viable solutions.