National Account Manager - Value-added Resellers
8x8Salary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, SoftwareIndustries
Requirements
Candidates should possess a Bachelor’s degree in a technical field, such as Computer Science or Electrical Engineering, and have at least 10 years of product management experience specifically focused on telephony solutions. Strong communication skills are required, including the ability to influence, inspire, and drive clear decisions. Proven success in telephony-centric businesses, particularly in enterprise SaaS and communication products, is essential, along with familiarity with SIP signaling, RTP, WebRTC, H.323, and telephony hardware. Understanding of QoS, network latency, jitter, and packet loss is also necessary, as is experience with APIs and Agile processes.
Responsibilities
The Senior Product Manager, Zoom Phone will lead the Zoom Phone business by focusing on telephony features, owning objectives and KPIs, and ensuring these features drive user engagement and business impact. They will translate customer needs into well-defined user stories and functional requirements, prioritize product features and enhancements, and collaborate with development and design teams to drive agile delivery. The role involves defining and maintaining the core management platform roadmap, tracking product KPIs, analyzing product usage data, and serving as the product expert by evaluating industry trends and working closely with customers and stakeholders. Additionally, they will drive AI features within the telephony features, help admins onboard and manage users, and advise management on HR-related risk mitigation strategies.
Skills
SIP signaling
RTP
WebRTC
H.323
Telephony hardware
QoS
Network latency
Jitter
Packet loss
APIs
Agile processes
Product Management
User Stories
Functional Requirements
KPI Tracking
Data Analysis
Zoom
Video conferencing and online meeting solutions
About Zoom
Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.
San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees