Senior Product Designer

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

SonderMind’s design team is looking to add a Senior Product Designer. In this role, you will take complex workflows and convert them into easy-to-use, seamless and delightful experiences that drive SonderMind's mission to redesign behavioral health. You will partner with stakeholders, product managers, and developers to shape end-to-end experiences from concept through release.

Our ideal candidate has a strong understanding of all parts of the product design process, with a proven track record in designing new, innovative features, as well as iterating on existing features to create better user experiences. You must be comfortable leading design projects and working cross functionally in both autonomous and collaborative environments. You will join a strong team of product designers and report directly to the Head of Product Design.

Essential Functions

• Design product experiences that people love to use.
• Understand the humans using our software and create user-centered designs that are pleasurable to use, optimize workflows, and measurably solve pain points.
• Working with your Product Manager, actively create and contribute to the definition of OKRs and Roadmap.
• Work in partnership with your team’s product manager and engineers to design, iterate on, and implement features which measurably impact our quarterly OKRs.
• As a senior member of the design team, advocate for a high design quality bar within their own work and across squads.
• Collaborate with and present to leadership, peers, and cross-functional stakeholders (Leadership, Marketing, Clinical, Ops teams).
• Define opportunities for product or feature enhancements, and set design requirements by actively identifying user needs. Methods include conducting UX discovery workshops, data analysis and user research.
• Conduct user testing and evaluate the effectiveness of the product design.
• Ensure that designs meet accessibility standards and are compliant with industry regulations.
• Utilize and contribute to our design system and component libraries.
• Remain up-to-date on design best practices, industry trends, and consumer preferences.

Some of the artifacts you will be responsible for include: UX Briefs, journey maps, detailed user flows, wireframes, high fidelity mockups, prototypes, design jira tickets and design specs.

What does success look like?

As you settle into your new role, you will be surrounded by a dedicated group of talented designers. You will be integrated into an active cadence of Design Jams, pressure testing each other’s work, and supporting wherever is needed. You’ll hit the ground running and become familiar with our current product platforms and features, understand the product strategy and roadmaps, as well as the competitive space.

After onboarding, you will be partnered with a Product Manager and expected to take ownership of the discovery and execution of UX/UI design within a dedicated product squad. You’ll be responsible for...