Lead Designer – Digital UI/UX

Position Overview

• Location Type: Remote (Domestic USA)
• Job Type: Full-time
• Salary: California Salary Range = $140,000 - $160,000 (Base salary/hourly rate of pay will be based on the cost of labor for the city/state in which the new hire resides, at the time of hire.)

Universal Audio is seeking a Lead Designer – Digital UI/UX to lead user-centered design efforts across e-commerce and subscription-based products. This role involves establishing design excellence, championing the design system, and managing design projects from concept to completion. The Lead Designer will collaborate with product, marketing, and engineering teams to optimize user flows, enhance conversion funnels, and shape the customer journey.

Requirements

• Proven ability to design clean, modern, and intuitive interfaces for e-commerce and web/mobile applications.
• Solid understanding and practical experience in service design or customer journey mapping.
• Deep expertise in conversion rate optimization (CRO), user onboarding strategies, and customer retention techniques.
• Basic understanding of front-end technologies (HTML/CSS/JavaScript) for effective communication with engineering teams.
• Excellent communication and presentation skills, with the ability to articulate design decisions clearly to cross-functional stakeholders.
• Demonstrated experience with analytics platforms (e.g., Google Analytics, Heap) and A/B testing tools.
• Mastery of industry-standard design tools, including Adobe Creative Suite and Figma, coupled with superb typographic, design, and production skills.

Education/Experience

• Bachelor's degree in Graphic Design, Interaction Design, or a related field; equivalent work experience will be considered.
• 10+ years of overall experience.
• 5-7+ years of progressive experience in product, UI, and UX design.
• Strong preference for backgrounds in e-commerce (especially Shopify) and/or SaaS subscription models.

Responsibilities

• Define and champion a user-centered design philosophy across the organization.
• Create wireframes, prototypes, and high-fidelity designs to communicate design concepts.
• Optimize e-commerce and subscription funnels (landing pages, product pages, checkout, upsells) to drive conversion and revenue growth.
• Establish and implement KPIs related to user experience (e.g., log-ins, page views, retention rate, bounce rate, task success rate, user error rate) to measure design effectiveness.
• Collaborate closely with product management to define product requirements and translate them into user-centric design solutions.
• Partner closely with engineering teams to ensure the feasibility and effective implementation of design specifications.
• Work hand-in-hand with analytics and growth teams to leverage qualitative and quantitative data for design decisions.
• Align product UI/UX with established brand identity, marketing, and creative design systems in partnership with the Creative Director.
• Manage external design resources, including agencies, contractors, and vendors, to strategically expand output capacity.
• Stay current with industry trends, best practices, and emerging tools in UX design to continuously elevate design capabilities.

Company Information

• Department: Digital
• Location: Remote (Domestic USA)
• UA Mission: To thrill and inspire music makers everywhere with timeless sound and impeccable craftsmanship, freeing the songs inside and allowing you to sound like the records you love.
• UA Vision: In the future, music makers around the world will trust Universal Audio as a friend.
• Benefits: Profit sharing, Medical/Dental/Vision, 401K Safe Harbor Contribution, Stock Options, Flexible time-off (PTO/Sick Leave/Company Holiday Time-off), etc.

Note: UA is unable to consider candidates who reside outside of the domestic United States.