Senior People Operations Specialist

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Position Overview

Grafana Labs is seeking an exceptional Senior People Operations Specialist to join our dynamic and highly technical People team. This role is crucial in supporting our rapidly scaling, remote-first, and international workforce of over 1,000 team members across 40+ countries. As a key contributor, you will manage the entire employee lifecycle, collaborating with a team of Senior People Operations Specialists to drive critical processes and refine global People operations.

Responsibilities

Global Onboarding & Compliance

• Manage new hire documentation from offer acceptance, including global Right to Work checks, background screens, and I-9 Documentation, ensuring a first-class onboarding experience.
• Oversee global contract creation and the background check process, supporting contingent onboarding as needed.

Process Development & Optimization

• Research, build, and continuously improve scalable People tools and processes, identifying opportunities for efficiency and automation.
• Support international entity establishments and key annual People processes such as performance, compensation, promotions, and levelling.

Team Member Support & Communications

• Act as a key point of contact for team member inquiries, providing prompt and accurate resolutions.
• Manage and maintain all global People templates, including employment verifications, visa support, offer letters, and contracts, and coordinate candidate visa processes.

Payroll, Finance, Systems & Data Integrity

• Prepare and ensure timely submission of monthly payroll updates, partnering closely with the Finance team for accurate documentation.
• Administer, enhance, and audit all People systems (e.g., Workday, Tangelo, Freshservice), driving data integrity across platforms.

Requirements

• Progressive experience in a People Operations (HR) generalist or coordination role, preferably within a high-growth, remote environment.
• Highly organized with strong attention to detail and excellent multitasking and follow-through skills.
• Ability to thrive in ambiguity, demonstrating exceptional problem-solving skills and the confidence to make decisions with incomplete information. Understands the balance between a "good" solution and striving for perfection.
• Highly resourceful, adept at independent work and effective collaboration, with strong initiative, creative problem-solving skills, and sound judgment.
• Proactive self-starter, willing to ask questions, challenge the status quo, and drive initiatives forward.
• Outstanding cross-functional collaboration skills with a proven ability to build and maintain strong, trusted relationships across the People team and the organization (e.g., Finance, Legal, Leadership).
• Approachable with a customer service mindset, ensuring positive interactions with all team members, both locally and internationally.
• Ability to adapt to new processes.

Company Information

Our People team supports over 1,000 team members in 40+ countries. We are a highly technical team that thrives on diving into details, building from scratch, and creating structure through chaos. Grafana Labs is scaling rapidly, and we are evolving our team, processes, and support at a fast pace.