Senior Observability Architect | Tokyo, Japan

Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Open-Source Software, Biotechnology, Software DevelopmentIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Information Technology, Mathematics, or equivalent experience, with at least 5 years of experience in technical account management, consulting, professional services, or a related post-sales technical role within the technology industry. Proven ability to manage multiple customer relationships and technical projects concurrently, strong understanding of observability solutions with hands-on experience in tools like Grafana, Prometheus, and Loki, and proficiency in deploying and operating Kubernetes environments are essential. Exceptional problem-solving, analytical, and communication skills, experience with CRM systems, ticketing platforms, and modern cloud technologies, and comfort with up to 25% travel across Japan are also required.

Responsibilities

The Senior Observability Architect will serve as the primary technical point of contact for Grafana customers in Japan, guiding them through their observability maturity roadmap and providing expert-level guidance and troubleshooting to drive product adoption. Responsibilities include conducting regular technical reviews, root cause analyses, advising on best practices, developing tailored technical roadmaps, identifying opportunities for cost optimization and feature adoption, and building long-term customer relationships. The role also involves collaborating with Engagement Managers and Onboarding Solutions Architects, acting as a customer advocate internally, conducting training sessions and workshops, developing technical documentation, and preparing reports on customer performance and strategic recommendations.

Skills

Observability

Grafana

Metrics

Logs

Traces

Technical Consulting

Customer Success

Troubleshooting

Product Adoption

Roadmap Design

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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