Senior Manager, Operations at Collectors

Jersey City, New Jersey, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

CollectiblesIndustries

Requirements

8+ years of proven operational and leadership experience with a record of delivering results in Operations as Senior Manager/Manager of operations in light manufacturing, warehousing, or fulfillment center type roles
Demonstrated ability to drive business performance in process, logistics, quality, and customer service excellence
Proven track record of designing and implementing processes to drive consistency, increased speed and quality of customer care delivery at scale
Ability to translate annual priorities and objectives into a local operating plan with specific focus on streamlining product delivery and turnaround times, as well as increasing product quality standards
Collaborative
Change management leader with the ability to drive an organization towards ambitious Key Performance Indicator (KPI) measurements by setting priorities and resourcing plans that support an integrated business strategy
Required to work out of the office in Jersey City, NJ

Responsibilities

Lead from the front, owning all aspects of on site operations, logistics, and processing of products without reduction in quality while balancing throughput and cost
Scale operation from processing thousands of unique SKUs/year to tens of thousands of unique SKUs/year
Own/deliver on Safety, Quality, Productivity, Throughput, and service KPI’s
Provide production planning, coordination, and goals to establish an effective work plan for the operation
Drive additional improvement in throughput, efficiency, and quality by establishing and maintaining a CPI mindset and approach
Instill a sense of urgency, a pride of workplace and an ownership mindset within the team from how the workspace looks to how it functions
Work cross-functionally with the people team (site lead) to enhance staff skills and create a rewarding, fulfilling work environment
Work cross-functionally to mitigate risk from a site safety, security, and insurance perspective
Work closely with the tech organization (product and engineering) to implement new and improve upon existing tech solutions
Lead by example and be a champion of all company policies, including safety, attendance & security

Skills

Key technologies and capabilities for this role

Operations ManagementChange ManagementKPI ManagementInventory ManagementSupply Chain ManagementTeam LeadershipProcess OptimizationCross-functional Collaboration

Questions & Answers

Common questions about this position

Is this role remote or office-based?

This position requires working out of the office in Jersey City, NJ.

What is the salary for this Senior Manager, Operations role?

This information is not specified in the job description.

What key skills are needed for this position?

The role requires strong leadership in operations, change management, driving KPIs in safety, quality, productivity, throughput, and service, and a continuous process improvement (CPI) mindset.

What is the company culture like at Collectors?

The culture emphasizes collaboration, instilling urgency, pride, and ownership in the team, while creating a rewarding work environment through cross-functional partnerships.

What makes a strong candidate for this role?

A strong candidate is a collaborative change management leader who can drive ambitious KPIs, scale operations, lead cross-functionally, and foster a CPI mindset with team ownership.

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees