Senior Manager IS OPS at Abbott

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

10–15 years of experience
Certifications: ITIL, Six Sigma, ISO, PMP, Prince2, Agile (any combination preferred)
Strong command of English (verbal and written)
Advanced proficiency in MS Excel and PowerPoint
Onsite experience in managing large enterprise accounts is highly desirable
Knowledge pertaining to Data center management (preferred)

Responsibilities

Oversee incident management, service requests, and white-glove support for senior stakeholders
Manage NPS, MTTR, User awareness, Ticket ageing
Manage large teams across End User Support, Service Desk, Field Support, and Manufacturing Site Support
Ensure smooth onboarding and offboarding processes
Manage lifecycle of 15,000–20,000 assets including procurement, tracking, and disposal
Implement e-waste processes and ensure asset reconciliation with financial books of accounts
Ensure adherence to internal and external compliance standards
Prepare for and manage audits effectively
Lead and deliver IT projects within scope, time, and budget
Drive process improvements and automation initiatives
Forecast and track monthly budgets, monitor planned vs. actuals, and manage LBE (Latest Best Estimate)
Create detailed reports and presentations using Excel and PowerPoint

Skills

Key technologies and capabilities for this role

ITILSix SigmaISOPMPPrince2AgileMS ExcelPowerPointIncident ManagementService DeskAsset ManagementBudget ManagementData Center ManagementTeam Leadership

Questions & Answers

Common questions about this position

What is the location for this Senior Manager IS OPS role?

The position is located in Mumbai, specifically at the BKC Building, with possible variations in specific locations.

What experience level is required for this position?

The role requires 10–15 years of experience.

What certifications are preferred for this role?

Preferred certifications include ITIL, Six Sigma, ISO, PMP, Prince2, and Agile in any combination.

What are the key skills needed for this Senior Manager position?

Key skills include leadership and team management, incident and service request management, asset lifecycle and compliance expertise, budgeting and financial tracking, and excellent communication and stakeholder management.

What makes a strong candidate for this role?

Strong candidates have 10-15 years of experience managing large enterprise accounts onsite, knowledge of data center management, relevant certifications like ITIL or PMP, and advanced proficiency in MS Excel, PowerPoint, and English.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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