Senior Manager - Infrastructure

The Senior Manager will manage, develop, and grow a team of Site Reliability Engineers, guiding technology decisions and fostering innovation. They will serve as the primary point of contact for Platform Services, identify opportunities for process improvement and automation, and collaborate with customers to improve communication and align goals. Responsibilities also include defining and monitoring service level metrics, overseeing incident management and postmortems, and acting as the primary contact for security compliance and controls. The role involves ensuring secure benchmark configurations, researching new technologies, providing input for strategic planning, managing the Platform Services budget, developing documentation, monitoring performance, conducting capacity planning, and collaborating with vendors.