Senior Manager - Express Central Operations at Ada

Manchester, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Analytical and data driven, skilled in using data to make informed decisions and optimise results
Strong communicator with great personal skills to work with people at all levels – not just in our business, but also beyond it
Thrives in a fast-paced environment, with the ability to manage change and drive results
Agile and an effective decision maker, willing to move, fail and learn fast
Obsessed about our purpose and our customers

Responsibilities

Owning and maintaining the Activity-Based Wages model to ensure accuracy and alignment with business objectives
Leveraging performance metrics to identify underperforming stores and highlight opportunities for improvement
Collaborating with Business SMEs to continuously refine processes and enhance ways of working
Building strong relationships with Express colleagues in the field, acting as a trusted partner to support operational success
Representing Central Express Operations in cross-functional initiatives, ensuring our priorities and insights shape business decisions
Leading the central operations function, ensuring Express stores operate efficiently, consistently, and in alignment with company strategy
Acting as the key link between Home Office and stores, translating strategic objectives into operational execution and streamlining processes to empower store teams for outstanding customer experiences and commercial results
Driving operational excellence across the Express network

Skills

data analysis

performance metrics

process optimization

stakeholder management

change management

decision making

Activity-Based Wages model

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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