Senior Manager, Enterprise Revenue at Intercom

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise SoftwareIndustries

Requirements

Candidates must possess a Bachelor's degree in accounting and have 7+ years of experience in a revenue accounting role within a technology or software company, including team management. A CPA qualification is required, along with strong technical revenue accounting knowledge of US GAAP, specifically ASC 606. Proficiency in advanced Excel for analyzing large datasets and experience reviewing SaaS and Professional Services contracts are essential. Bonus skills include Big 4 accounting firm experience and familiarity with Stripe, Netsuite ARM, Klarity, and Salesforce.

Responsibilities

This role involves partnering with Enterprise Sales, GTM teams, Deal Desk, Legal, and Billing engineering to provide technical revenue accounting guidance for enterprise revenue deals. Responsibilities include proactively offering revenue accounting results and policy guidance on complex transactions, leading and improving processes for accounting revenue from partnerships and professional services, and ensuring new products or changes are appropriately set up in revenue accounting systems. The position also requires completing second-level reviews of non-standard contracts, documenting accounting conclusions, preparing technical accounting memos and policies, developing scalable revenue accounting processes for enterprise agreements, identifying and mitigating revenue recognition risks, supporting external audits, and improving internal controls over revenue processes.

Skills

Revenue accounting

GAAP

Revenue recognition

Contract review

Order-to-cash

Partnerships revenue

Revenue policy

Cross-functional collaboration

Deal Desk

Billing engineering

Enterprise deals

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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