Senior Manager, Digital Product Management at Scout Motors

The Senior Manager, Digital Product Management will lead the development of digital products for Scout's service and maintenance platforms, focusing on customer experience. Responsibilities include overseeing and enhancing the customer-facing vehicle service mobile app for appointment scheduling, maintenance management, and service history access. The role also involves driving innovation within the app, leading the development and optimization of the vehicle software campaign management system for recalls and updates, and managing the end-to-end campaign management process. Collaboration with engineering, design, aftersales, and marketing teams is crucial, as is overseeing the roll-out of digital products to the retail level and managing associated budgets. The individual will act as the expert for service, care, and digital product management, and will hire, develop, and retain a product management team.