Senior Manager - Customer Success

Kraków, Lesser Poland Voivodeship, Poland

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Business Software, ERPIndustries

Requirements

Candidates should have 1-2 years of procurement experience and 3-5 years of management experience, ideally with a Bachelor's or Master's degree in International Business, Supply Chain Management, Logistics, Business Economics, or a similar field. Experience implementing or using eSourcing, contract management, or supplier relationship management software solutions is preferred. Strong analytical skills, proficiency in Microsoft Office (Excel, PowerPoint), excellent interpersonal skills, high emotional intelligence, and fluency in English and Danish are required. The ideal candidate is resilient, adaptable, curious, seeks ownership, works collaboratively, is comfortable presenting to senior executives, and possesses a strong work ethic and high integrity.

Responsibilities

The Senior Manager, Customer Success will lead the Global Source to Contract team to drive customer satisfaction, product adoption, and loyalty. They will collaborate with the Go To Market team on customer success expansion and operational excellence, provide coaching and mentoring to Customer Success Managers, and ensure customer perspectives are understood and addressed by business leaders. Responsibilities include team performance management, streamlining customer interactions for a value-added experience, acting as the Voice of the Customer to gather feedback and drive improvements, ensuring the team delivers added value packages and services, identifying and driving new sales leads and opportunities, managing churn and retention, overseeing the Success4U program, and serving as the primary contact in the Customer Experience Leadership Team for resolving complaints and addressing issues.

Skills

Customer Success Management

Team Leadership

Product Adoption

Customer Satisfaction

Customer Experience

Go To Market Strategy

Operational Excellence

Coaching

Mentoring

Performance Management

Talent Review

Voice of the Customer (VoC)

Cross-functional Collaboration

Unity

Real-time platform for interactive content

About Unity

Unity Technologies provides a platform for creating 2D, 3D, virtual reality (VR), and augmented reality (AR) content. Its main product is a real-time development platform that allows users to build and deploy interactive content across various devices, including mobile phones, PCs, and gaming consoles. Unity operates on a subscription model, offering different plans to cater to the needs of hobbyists, professional developers, and large enterprises, including free options for smaller developers. The company stands out from competitors by serving a wide range of industries, such as gaming, film, automotive, architecture, engineering, and construction, making it a versatile tool for many applications. Unity's goal is to empower creators by providing them with the tools and support needed to bring their ideas to life.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$869.1MTotal Funding

IPOCompany Stage

Enterprise Software, Entertainment, GamingIndustries

5,001-10,000Employees