Senior Manager, Clinical Quality & Programs

Job Description

Employment Type: Full-Time

About Us

We are the world’s largest telenutrition and foodcare solution, backed by a national network of Registered Dietitians and designed to yield consistently healthier food choices, lasting behavior change, and long-term results. Foodsmart’s highly personalized, digital platform guides members through a personalized journey to eating well while saving them time and money.

Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the whole family that makes the most of ingredients at home and on the go. With national and regional retail partners across the US now accepting SNAP/EBT, Foodsmart helps bring healthier food within reach to eligible members and can also assist with SNAP enrollment.

Founded in 2010 by Jason Langheier, MD, MPH, Foodsmart has supported over 1.5 million members from over 700 health plan, employer, and health system clients, and raised over $70 million in funding from leading strategic and venture investors like Advocate Aurora Health, Blue Cross Blue Shield Massachusetts, Seventure (Natixis), Mayfield, and Founder Collective.

Learn more at www.foodsmart.com

About the Role

We’re seeking a clinician-operator to lead and scale our Clinical Quality & Programs function. The ideal candidate blends clinical expertise with systems thinking and operational rigor. You will be responsible for identifying quality gaps, designing scalable solutions, and embedding them into workflows and tools to improve the consistency, accuracy, and impact of virtual nutrition care.

Your role is to design the systems and processes that ensure clinical quality, collaborate on product enhancements that drive it, and coach and empower clinicians to consistently meet and exceed the standard. This is a high-impact opportunity to shape the quality of care at the leading virtual foodcare network in the country.

This role is approximately 60% meetings/collaboration and 40% focused, project-based work.

You Will:

• Lead Clinical Quality Operations: Stand up and evolve Foodsmart’s Clinical Quality Program, owning strategy, execution, and continuous improvement across documentation, audit, feedback, and compliance systems.
• Build Scalable Infrastructure: Design systems and frameworks to proactively surface quality issues and deploy root-cause-driven solutions that scale with growth.
• Drive Charting and Documentation Excellence: Establish standards for clinical documentation quality, implement automated audit mechanisms, and lead feedback loops with individual providers and clinical leaders.
• Operationalize Quality KPIs: Define and own key quality metrics tied to clinical fidelity, documentation completeness, care appropriateness, and safety. Partner with Product and Analytics to build dashboards and reporting mechanisms.
• Implement AI-Powered Quality Review Tools: Lead the integration of AI tools to assess visit transcripts and chart notes against defined quality rubrics, enabling scalable and objective feedback.
• Collaborate Cross-Functionally: Work closely with Product, Clinical Operations, and Compliance to embed clinical decision support and guardrails directly into workflows.
• Design Scalable Clinician Support Systems: Build training, peer review, and coaching programs that address quality gaps and support clinicians in consistently meeting high standards.
• Act as a Quality Evangelist: Serve as a key representative of clinical quality in client conversations, audits, and regulatory or accreditation reviews.

You Have: (Required)

• 5+ years of experience in clinical operations, quality improvement, or clinical product roles, ideally within a telehealth or digital health environment.
• Proven ability to build and lead scalable quality improvement initiatives from scratch.
• Strong operational mindset: you thrive on identifying the root cause of clinical quality challenges and putting systems in place to fix them.