Senior IT Systems Engineer

Salary: Not Specified Location Type: Not Specified Employment Type: Not Specified

Position Overview

Thumbtack is seeking a Senior IT Systems Engineer to join the IT Infrastructure team. This role is crucial for building, supporting, and scaling internal systems, managing IT infrastructure requests, and resolving escalations from the IT Support team. You will collaborate with various teams to implement and maintain infrastructure, systems, and integrations, leveraging your expertise in SaaS administration, cloud services, authentication, and security tools. The ideal candidate is an excellent communicator with a passion for technology and delivering world-class services.

About the Internal Tools Team

The Internal Tools team comprises three groups: IT Infrastructure & Operations, Business Applications, and Technical Program Management. Together, they provide reliable, scalable, and secure services and infrastructure to empower Thumbtack employees. The team partners with the business to manage internal tools throughout their lifecycle, from intake to retirement.

Responsibilities

• Act as a primary administrator for key SaaS tools including Okta, Google Workspace, Atlassian, and Slack.
• Implement and maintain integrations with other platforms and tools in collaboration with IT and other teams.
• Serve as an escalation point for the IT Support team, troubleshooting complex technical issues and documenting processes.
• Triage and handle inbound IT Infrastructure requests, including scoping requirements for SSO and integrations, configuring SaaS tools, and troubleshooting automation.
• Collaborate with cross-functional teams to enhance efficiency through systems and automation architecture, strategy, and AI tools.
• Improve the quality, reliability, and supportability of existing infrastructure.
• Manage data, security, and legal governance processes, ensuring compliance with security standards (least-privilege access, patching, two-factor authentication, VPN).
• Proactively monitor system health, identify and resolve advanced issues, and participate in an on-call rotation for critical components and changes.
• Lead technology projects to completion, focusing on business value, change management, and continuous process improvement.
• Build and manage relationships, roadmaps, and costs for vendors and third-party partners.

Requirements

• 4+ years of IT systems experience in a distributed, enterprise IT environment.
• Proven track record administering core IT platforms such as Okta, Google Workspace, Atlassian, and Slack.
• Proficiency in building automations using tools like Okta Workflows, Jira Automations, and Slack Workflows.
• Excellent working knowledge of identity access management systems, services, and protocols (SAML, SCIM, LDAP, OAuth2.0/OIDC).
• Some proficiency in scripting languages, with a preference for Python and Shell.
• Familiarity with cloud platforms like AWS or GCP.
• Experience with AI tools and concepts.
• Excellent strategic thinking, analytical, and problem-solving skills.
• Ability to make thoughtful technical proposals.

About Thumbtack

Thumbtack empowers millions of people to confidently care for their homes. The Thumbtack app provides personalized guidance, AI tools, and a best-in-class hiring experience for home maintenance and improvement projects. Thumbtack connects homeowners with a community of over 300,000 local service businesses, helping them tackle everything from urgent repairs to seasonal maintenance and larger renovations.