Senior IT Support Specialist

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]

Position Overview

Aker Systems is seeking a Senior IT Support Specialist to provide autonomous, expert-level support and administration across Aker’s core IT platforms. This role is crucial for operational security, infrastructure health, and service delivery, with a significant impact on shaping the future of Aker’s internal IT support and governance capabilities. You will collaborate proactively at a strategic level with IT leadership, Product teams, and end users to ensure Aker’s Corporate IT operates at the highest standards.

About Aker Systems

Aker Systems was founded in 2017 by experienced technology professionals to provide highly secure enterprise data platforms to large organizations. We build and operate ground-breaking, ultra-secure, high-performance, cloud-based data infrastructure for the enterprise. Our proprietary technology solutions drive performance and reduce costs while helping clients improve data management and sharing.

Aker Systems has been recognized for its culture and growth, receiving the Breakthrough Culture Awards in 2024. In 2020, we were a ‘One to Watch’ on the Sunday Times Tech Track and won multiple awards at the Thames Valley Tech Awards, including Tech Company of the Year, Emerging Tech Company, and High Growth Tech Business. We are committed to fostering an inclusive and supportive environment for all employees.

Key Responsibilities

System Administration & Platform Support

• Lead administration and configuration of Microsoft 365 (Exchange Online, Outlook, SharePoint, Intune, Teams, OneDrive, Microsoft Dynamics).
• Take strategic ownership of user and group identity management via Azure Active Directory and AWS IAM.
• Be accountable for maintaining and optimizing the operational health, performance, and security of SharePoint Online environments.
• Own the administration and governance of internal platforms such as JIRA and Confluence.
• Implement application deployment, integration, and decommissioning of IT services.
• Own Aker’s remote support and configuration tools, including Apple Business Manager, Mobile Device Manager, and Zscaler.

Technical Escalation & Incident Response

• Act as the primary point of escalation for complex IT issues across endpoints, cloud services, and networks.
• Troubleshoot and resolve OS, network, and storage-related problems across Windows and MacOS systems.
• Manage system patching, updates, security, and compliance configuration policies.
• Independently conduct root cause analysis and drive continuous improvement for recurring technical issues.

Security, Maintenance & Compliance

• Independently lead the implementation and enforcement of BYOD policies, VPN configurations, and endpoint protection.
• Monitor system usage, audit logs, and quota settings; produce performance and compliance reports.
• Independently manage IT controls and be accountable for compliance with ISO 27001, Cyber Essentials Plus, and NIST frameworks.

Training, Enablement & Documentation

• Independently deliver onboarding and continuous training, strategic enablement, and mentoring of internal users.
• Create technical documentation and internal knowledge base articles across M365 and collaboration tools.

Essential Experience & Competencies

• 7+ years of IT support and systems administration experience.
• Strong proficiency with Microsoft 365 (Exchange Online, SharePoint, Teams, Outlook, Intune, OneDrive, Microsoft Dynamics).
• Strong proficiency with Azure Active Directory and AWS user/admin management.
• Experience with Microsoft Windows and macOS environments.
• Proficiency in Powershell and Graph API.
• Understanding of [Information not provided, but implied to be relevant to IT support/systems administration].

Application Instructions

[Not Specified]