Sr. Cloud Operations Engineer

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: $90K - $115K (commensurate with experience)

Align is seeking a skilled and motivated Sr. Cloud Operations Engineer to join our expanding Managed Services team. The ideal candidate will bring 5 to 8+ years of relevant experience, particularly in managing and supporting Microsoft Entra ID (Azure AD) and distributed systems. This role is instrumental in the administration, implementation, and ongoing support of Microsoft-based infrastructures, with a primary focus on Office 365, Microsoft 365, and Azure.

As a Sr. Cloud Operations Engineer, you’ll collaborate with our IT Service Desk to resolve complex technical issues, contribute to client onboarding processes, and deliver white-glove VIP support. You'll also play a key role in training new clients and maintaining a stable, secure IT environment.

This is a remote position. We are currently hiring candidates who reside in the following states: Arizona, California, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, North Carolina, New Hampshire, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, and Wisconsin.

You will be required to participate in a rotational on-call schedule that includes overnights and weekends.

This is a full-time position offering full benefits, paid training, and performance-based bonuses.

Responsibilities

• Provide advanced administration and support for Office 365, Microsoft 365, and Entra ID (Azure AD).
• Act as a Level 3 escalation for the IT Service Desk, resolving complex technical issues.
• Collaborate with Cloud Engineers and Architects to support and improve cloud infrastructure.
• Administer Windows Server environments (2019/2022/2025).
• Proficient in the deployment and management of Azure Virtual Desktop.
• Troubleshoot and manage Azure MFA, Conditional Access policies, and Exchange Online configurations.
• Assist with onboarding activities including technical assessments and new client training.
• Ensure accurate and thorough documentation of systems, procedures, and policies.
• Address post-project support tickets escalated by Level 2 and Level 3 operations teams.
• Maintain infrastructure integrity through proactive maintenance and compliance efforts.
• Leads or assists with client disaster recovery tests and associated documentation.

Required Qualifications

• 5–8+ years of experience in Microsoft Windows-based systems administration and support.
• Strong knowledge of Windows Server, Active Directory, Group Policies, DNS, DHCP, and IIS.
• Hands-on experience managing and troubleshooting Office 365 and Azure AD.
• Experience with Azure AD Connect, hybrid environments, and access management.
• Proficiency with Exchange Online, including mail flow rules and retention policies.
• Working knowledge of Microsoft Cloud App Security, including alert response and configuration.
• Familiarity with the configuration and management of endpoints via Microsoft Intune.
• Experience with multi-site Active Directory environments.
• Exposure to diverse hardware platforms (e.g.

Company Information

Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love? At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart! We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.