Senior IT Support

Position Overview

• Location Type: Remote-first
• Job Type: Full-time
• Salary: Not specified

Arkestro's Predictive Procurement accelerates enterprise spend transformation, using AI and game theory to unlock trapped savings and reduce risk, enabling teams to influence significantly more spend. By combining AI with deep Negotiation Science, Supplier Science, and Process Science procurement teams can improve win-rates while strengthening supply chain agility. As a fast-growing tech company, we’re looking for builders and innovators — people who thrive in the face of ambiguity and who have a selfless dedication to do whatever it takes to make Arkestro and our customers successful. We believe in egoless execution and we are looking for people who will work together to solve hard problems. If you're excited to help shape our future, contribute to our company culture, and help to drive our business forward there is a tremendous opportunity for you here at Arkestro!

This role is critical to enabling our team to work efficiently and securely. You'll be the go-to person for IT operations, working closely with our Lead Security Engineer and VP of Engineering.

Responsibilities

Device & Asset Management

• Manage end-to-end laptop lifecycle using Rippling including procurement, configuration, deployment, and retirement
• Maintain accurate asset inventory and tracking across all company devices
• Configure and deploy standardized device images with security controls and required software
• Coordinate device shipping and logistics for our remote-first team
• Handle device troubleshooting, repairs, and replacements

User Support & Access Management

• Process access requests through Jira Service Desk with appropriate approval workflows
• Perform user onboarding and offboarding procedures including account provisioning and deprovisioning
• Handle password resets, account lockouts, and basic user support issues
• Maintain accurate user directories and access controls across all systems
• Provide technical support and guidance to team members as needed

General IT Support

• Deploy and manage SentinelOne across all endpoints with proper configuration and monitoring
• Implement and maintain security policies and procedures
• Monitor and respond to security alerts and incidents
• Assist with security audits and assessments
• Ensure proper access controls on sensitive data repositories
• Monitor and audit data access and sharing practices
• Maintain data inventory and processing records for compliance purposes
• Own projects to improve our data security e.g. review and implement policies around PII (Personally Identifiable Information); data classification and retention policies etc.

Process Improvement & Automation

• Drive completion of IT-related tasks across the organization through effective communication and follow-up
• Identify opportunities to automate routine IT processes and workflows
• Maintain documentation for IT procedures, policies, and system configurations
• Participate in incident response and business continuity planning

Technologies and Tools

• Device Management: Rippling
• Security & Compliance: Drata, SentinelOne
• Service Management: Jira Service Desk
• Collaboration: Google Workspace (Drive, Gmail, Calendar, Meet), Zoom, Office 365
• Communication: Slack
• Identity & Access: Single sign-on (SSO), Multi-factor authentication (MFA)
• AI: ChatGPT, Claude

Preferred Qualifications

• 5+ years of experience in IT support, systems administration, or IT operations roles
• 3+ years of hands-on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable)
• 3+ years of experience with G... [Information truncated]