Job Description: IT Manager

Company Information:

At HopSkipDrive, our goal is to create opportunity for all through mobility. We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country. Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

Position Overview:

The Information Technology team takes pride in advising our teams, ultimately hiring the talent to move our business forward. As a member of this team, you will support the business through various IT responsibilities.

Responsibilities:

• Manage and maintain with a deep understanding of all IT infrastructure, including networks, devices, and cloud services.
• Provide technical support to all employees, troubleshooting hardware, software, and network issues.
• Be available for regular in-office visits to our Los Angeles headquarters for regular onsite support and in office events.
• Oversee the procurement, deployment, and maintenance of end-user devices (laptops, desktops, peripherals).
• Manage orders for computer equipment and supplies for new and existing employees.
• Manage the IT budget, allocating resources and licenses efficiently and tracking expenses.
• Manage user accounts and access control across various systems and applications (shared responsibility).
• Develop and maintain IT policies and procedures.
• Manage relationships with IT vendors and service providers.
• Administer and support communication and collaboration tools (e.g., email, video conferencing) (shared responsibility).
• Plan and implement IT upgrades and expansions as the company grows.
• Stay current with the latest technology trends and best practices.
• Provide training and guidance to employees on IT-related topics.
• Troubleshoot and resolve complex technical issues.
• Secure, standardize, and optimize business processes through technical controls to support governance.
• Document IT configurations and procedures in coordination with IT vendors.
• Availability to support and resolve critical incidents and outages.

Who You Are:

You are a visionary IT leader, driven by a passion for leveraging the latest technologies (e.g., automation, AI) to build, engage, and scale a high-performing IT department. With the following skills, you will make a tangible and immediate impact, propelling our growth in the technology/SaaS landscape.

Requirements:

Required Skills and Experience:

• 8+ years of experience in IT administration with a strong understanding of IT principles and best practices.
• Relevant degree or security certifications.
• Strong skills in managing and troubleshooting network, server, and cloud environments.
• Proven experience in providing technical support and resolving hardware and software issues.
• Experience with end-user device management and deployment.
• Familiarity with user account management and access control concepts.
• Ability to develop and document IT policies and procedures.
• Experience managing relationships with IT vendors.
• Strong understanding of communication and collaboration tools.
• Track record of successfully planning and implementing IT upgrades and expansions.
• Excellent communication, interpersonal, and problem-solving skills.

Nice to have experience:

• Advanced experience with Google Workspace, Okta, and other Cloud/SaaS tools.
• Experience with automation platforms like Zapier and Workato.
• Experience with scripting.
• Project management experience.
• Experience in a fast-growing [Company Type - e.g., tech/SaaS] environment.

Salary:

• [Salary Information - if provided]

Location Type:

• [Location Type Information - e.g., On-site, Hybrid, Remote]

Employment Type:

• [Employment Type Information - e.g., Full-time, Part-time]