[Remote] Senior Implementation Specialist at Restaurant365

The Senior Implementation Specialist will lead complex, enterprise-scale implementations from discovery to adoption, ensuring alignment between customer requirements and platform capabilities to manage milestones on time and within budget for a smooth customer project experience. This role involves conducting advanced discovery sessions to understand multi-location, multi-system workflows and configuring solutions for maximum operational efficiency. Delivering expert-level training, virtually or onsite, tailored to different audience levels to drive confident end-user adoption is a key responsibility. The specialist will apply deep product expertise to advise on complex use cases, integrations, and best practices, ensuring customers maximize platform value. Additionally, they will mentor and coach junior Implementation Specialists, provide feedback, share best practices, and contribute to internal training programs. Collaboration with Project Management, Solutions Architecture, Product, and Support teams is crucial for resolving issues, addressing custom requirements, and ensuring delivery excellence. Contributing to continuous improvement by identifying process gaps, suggesting playbook enhancements, and piloting new delivery approaches, along with proactively managing risk and surfacing adoption blockers with mitigation strategies, are also key duties. Other assigned duties will be performed as needed.