Senior Field Service Technician at Xylem

Seattle, Washington, United States

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$53,200 – $85,100Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Water Technology, UtilitiesIndustries

Requirements

HS diploma or equivalent
Capable of obtaining a CDL, class A or B with applicable endorsements
Mostly local travel required with occasional overnight stays
Driver Application for Employment
Motor Vehicle Report (MVR)
Driver Disclosure and Release form
Employee Applicant Drug and Alcohol Statement form
FMCSA Certificate of Awareness
Driver Certificate of Violations
Driver Statement of On Duty Hours
Road Test
Copy of Driver’s License
Copy of Medical Certificate
May have industry specific license(s) (preferred)
CDL Class B (or ability to obtain) (preferred)
HAZ MAT endorsement (or ability to obtain) (preferred)
Clean driving record (preferred)
2 to 5 years of technical work experience including industrial or commercial process water experience (preferred)
Electrical, mechanical, diesel, fusion experience depending on business unit
Work without direct supervision
Technically sound
Experience with Microsoft Office including smart devices
Customer service experience
Demonstrates critical thinking and troubleshooting ability
Synthesizes technical information and communicates it clearly
Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Responsibilities

Initiate and execute field service activities at customer sites in a safe and efficient manner
Perform proactive system troubleshooting
Work with mechanical, electrical, diesel equipment conditions
Conduct preventative maintenance and parts inventory
Anticipate and correct safety issues (both Company and Customer owned equipment)
Direct interfacing with customers
Responsible for work in multiple systems/locations/customers
Create and maintain safe working environment and culture within the organization
Take care of company property
Demonstrate high impact culture through innovation, accountability and empowerment
Function in a team environment
Work with minimal supervision
Work independently

Skills

Key technologies and capabilities for this role

Field ServiceMechanical TroubleshootingElectrical SystemsDiesel EquipmentPreventative MaintenanceParts InventorySafety ProtocolsCustomer Service

Questions & Answers

Common questions about this position

What is the salary range for the Senior Field Service Technician position?

The salary range is $53,200.00 - $85,100.00.

What is the location and travel requirement for this role?

The position involves primarily local travel with occasional overnight stays.

What key skills are required for this position?

Required skills include electrical, mechanical, diesel, and fusion experience, ability to work without direct supervision, customer service experience, critical thinking and troubleshooting, and proficiency with Microsoft Office including smart devices.

What is the company culture like at Xylem?

The culture emphasizes creating and maintaining a safe working environment, high impact through innovation, accountability and empowerment, and functioning effectively in a team environment.

What makes a strong candidate for this Senior Field Service Technician role?

Strong candidates have a HS diploma or equivalent, capability to obtain a CDL Class A or B with endorsements, 2-5 years of technical work experience preferably in industrial or commercial process water, a clean driving record, and preferred qualifications like HAZ MAT endorsement and industry-specific licenses.

Xylem

Water technology solutions for sustainability

About Xylem

Xylem focuses on developing solutions to tackle global water challenges through smart technology. The company provides a range of products and services aimed at ensuring water security and sustainability. Its offerings include advanced water pumps, treatment systems, and analytical instruments, as well as hydrographic software through its HYPACK brand, which is used by clients worldwide for managing water bodies. Xylem serves various clients, including municipalities, industrial companies, and agricultural businesses, helping them manage water resources efficiently and improve water quality. Unlike many competitors, Xylem combines both hardware and software solutions, allowing for a comprehensive approach to water management. The company's goal is to promote sustainability and address environmental concerns while meeting the increasing demand for eco-friendly water solutions.

Washington, District of ColumbiaHeadquarters

2011Year Founded

$356.2KTotal Funding

IPOCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Risks

Emerging startups using AI and IoT may threaten Xylem's market share.

Rising raw material costs could impact Xylem's profit margins.

Global semiconductor shortage may delay Xylem's smart system production.

Differentiation

Xylem offers both hardware and software solutions for comprehensive water management.

The company focuses on sustainable and eco-friendly water technology innovations.

Xylem's HYPACK software is a leader in hydrographic and dredging applications.

Upsides

Xylem's acquisition of Idrica enhances its digital water utility market presence.

Growing interest in atmospheric water harvesting opens new market opportunities for Xylem.

Integration with ElectraMet boosts Xylem's industrial sector position in metals recovery.

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