Senior Field Operations Business Partner

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, TelecommunicationsIndustries

Requirements

Candidates should have experience in Sales or Business Operations, ideally in SaaS or B2B environments, with a track record in scaling processes for large, matrixed sales organizations. Experience leading process improvement and operational optimization efforts, with hands-on expertise in policy design, rollout, and compliance across cross-functional teams is required. Proficiency in sales tech stack including Salesforce, Clari, Outreach, Tableau, and Gainsight, along with advanced process mapping and documentation skills (e.g., Lean, Six Sigma) is necessary. Experience analyzing data using Excel, SQL, or BI tools and strong project management skills are essential. Excellent communication and change leadership abilities are also required.

Responsibilities

The Senior Field Operations Business Partner will establish and maintain operating rhythms such as QBRs and forecast reviews to support data-driven decision-making. They will champion sales policy governance by guiding adoption, resolving disputes, and reinforcing clarity around segmentation, bookings, and engagement rules. This role involves leading process improvement initiatives to streamline workflows like lead management and territory planning, and collaborating with Legal, Security, and Privacy partners to ensure compliance and manage risk. Additionally, they will enable effective sales planning by operationalizing quotas and territories, drive systems and technology optimization through integration and automation, and coordinate cross-functional efforts among Sales, Marketing Ops, Finance, HR, and Systems teams to ensure seamless execution of go-to-market strategies.

Skills

Sales Operations

Process Improvement

Policy Governance

Cross-functional Collaboration

Data-Driven Decision-Making

Sales Planning

Systems Optimization

Risk Management

Audit Readiness

Territory Planning

Deal Approvals

Lead Management

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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