Senior Field Operations Business Partner

Sales Operations Leader

Position Overview

We are looking for a strategic and execution-focused Sales Operations leader to strengthen the operational rhythm and governance of our global sales organization. This role will be responsible for designing and enforcing scalable processes, policies, and controls that drive consistency, compliance, and efficiency across all sales motions.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Establishing and maintaining inclusive operating rhythms (e.g., QBRs, forecast reviews, planning cycles) to support aligned, data-driven decision-making across Sales and partner teams.
• Championing sales policy governance by guiding adoption, resolving disputes, and reinforcing clarity around segmentation, bookings, and engagement rules.
• Leading process improvement initiatives that streamline workflows (e.g., lead management, territory planning, deal approvals) to reduce friction and boost team effectiveness.
• Collaborating with Legal, Security, and Privacy partners to ensure compliance, proactively manage risk, and maintain readiness for internal and external audits.
• Enabling effective sales planning by partnering across Finance, Insights, and Enablement to operationalize quotas, territories, and capacity in alignment with business goals.
• Driving systems and technology optimization by integrating tools with workflows, increasing automation, and scaling policy enforcement to support growth.
• Coordinating cross-functional efforts among Sales, Marketing Ops, Finance, HR, and Systems teams to ensure seamless execution of go-to-market strategies.

What We’re Looking For

• Experience in Sales or Business Operations, ideally in SaaS or B2B environments, with a track record in scaling processes for large, matrixed sales organizations.
• Experience leading process improvement and operational optimization efforts, with hands-on expertise in policy design, rollout, and compliance across cross-functional teams.
• Advanced process mapping and documentation skills (e.g., Lean, Six Sigma) to create scalable, standardized workflows and playbooks that drive efficiency.
• Proficiency with a robust sales tech stack, including Salesforce, Clari, Outreach, Tableau, and Gainsight—to support forecasting, pipeline visibility, and performance analytics.
• Ability to manage complex, cross-functional projects from end to end, leveraging project management skills and tools to ensure timely, effective execution.
• Experience analyzing data to inform decisions and monitor performance, using Excel, SQL, or BI tools to generate actionable insights and track progress against goals.
• Strong communication skills with clarity and empathy, translating complex processes into practical guidance for sales teams, while fostering adoption through change leadership and stakeholder alignment.

Salary and Compensation

• Salary Range or On Target Earnings (OTE):
  • Minimum: $97,600.00
  • Maximum: $225,700.00
• Note: In addition to the base salary and/or OTE, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value. Starting pay will be based on a number of factors and commensurate with qualifications & experience.
• Location-Based Compensation: There may be a different compensation range for candidates in this and other locations.

Application Information

• Anticipated Position Close Date: 07/22/25
• We offer a window of at least 5 days for you to apply.

Employment Type

• Full-time

Location Type

• [Information not provided]