Senior Director, Revenue Operations

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not Specified

ChowNow's vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners, and the same goes for our culture. Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.

As the Senior Director, GTM Revenue Operations, you will play a pivotal role in operationalizing key company strategic initiatives that impact execution, launch, growth, and scale phases across all restaurant-facing teams. Leading the GTM Revenue Operations team, you will focus on driving effectiveness and efficiency in the B2B Customer Journey. The Director, GTM Revenue Operations will oversee the three pillars of the Revenue Operations function at ChowNow - Operations, Infrastructure and Insights.

The GTM Revenue Operations department will service the internal ChowNow teams to ensure restaurants can flow efficiently through the customer journey. This department is tasked with building, supporting and enhancing the tools needed to power revenue growth. The RevOps team will oversee the technical implementation and ongoing support of the software, tools & systems that run our restaurant facing internal operations. Additionally, the RevOps team will ensure that these tools are built with the user experience in mind thus providing each function with the information & process needed to operate their job.

This is a remote role that reports to the Chief Revenue Officer and will oversee the Revenue Operations & Business Systems teams. This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

What We Love About You

• You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
• You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
• You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
• You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

What Success Looks Like

• Within 30 Days You’ll: Learn how the current Business...