Senior Customer Support Engineer, Cloud at Altera

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Experience in providing advanced technical support
Strong understanding of cloud services and troubleshooting
Ability to collaborate with customers and internal teams
Excellent communication and interpersonal skills
Experience with documentation creation and maintenance
Proactive problem-solving skills
Ability to mentor and train junior support engineers

Responsibilities

Provide advanced technical support for cloud services, including troubleshooting, issue resolution, and performance optimization
Collaborate with customers and internal teams to identify and resolve complex technical issues, escalating as needed to ensure timely resolution
Develop and maintain documentation, including support guides, troubleshooting procedures, and best practices for cloud deployment and management
Monitor cloud infrastructure and services, proactively identifying and addressing potential issues to minimize downtime and optimize performance
Serve as a mentor and subject matter expert for junior support engineers, providing guidance and assistance as needed
Participate in process and strategic improvements
Conduct technical interviews with potential new hires
Facilitate the expedient resolution of cases
Create training and enablement content
Lead the team as a KCS contributor
Be an overall example to follow
Support customers and colleagues with resolution on escalated cases by offering expertise, partnership, customer de-escalation as well as facilitating internal resources as needed
May be required to participate in a 24/7 on-call rotation

Skills

Key technologies and capabilities for this role

Cloud ServicesTroubleshootingTechnical SupportPerformance OptimizationCloud InfrastructureDocumentationMentoringKCSCustomer Collaboration

Questions & Answers

Common questions about this position

Is this position remote-friendly?

Yes, the position is remote-friendly.

What skills are required for the Senior Customer Support Engineer role?

Required skills include experience in advanced technical support, strong understanding of cloud services and troubleshooting, ability to collaborate with customers and teams, excellent communication and interpersonal skills, experience with documentation, proactive problem-solving, and ability to mentor junior engineers.

What is the company culture like at Alteryx?

Alteryx values inclusivity, empowerment, and teamwork.

What experience makes a strong candidate for this role?

Strong candidates will have experience providing advanced technical support, deep knowledge of cloud services troubleshooting, proven collaboration skills, excellent communication, documentation expertise, proactive problem-solving, and mentoring experience.

Is there an on-call requirement for this position?

Yes, the role may require participation in a 24/7 on-call rotation.

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees